Mortgage Community Lending Pro | Grow Local Homeownership

Citi; Vernon Hills (IL); On-site; USD 81,000 - 99,000; Full time

Job summary

Citi in Vernon Hills, IL is seeking an entry level Mortgage Community Lending Officer to drive home loan sales and build client relationships with community clients, real estate agents, and affordable housing partners.

This role collaborates with Citi's Consumer Product Sales team to originate high quality residential real estate loans and support partners through the loan process, visits with customers, and active participation in local outreach events.

Qualifications

• Residential Mortgage experience required.
• 3+ years previous mortgage sales experience required.
• Established relationships with diverse realtor organizations and affordable lending nonprofits in origination territory.
• Experience with community loan products inclusive of specialized LMI mortgage solutions, lender paid assistance programs and 3rd party assistance programs.
• FHA/VA & conventional loan experience is preferred.
• The ability to comprehend and explain financial calculations and pricing alternatives.
• The ability to communicate with customers about the proper documents and information needed to obtain a particular loan.
• Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA.
• Demonstrated customer service skills.
• Self-motivated and able to work independently.
• Strong relationship development and management skills.
• Expertise of general lending products and overall mortgage industry.

Responsibilities

• Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals.
• Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history.
• Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution.
• Make recommendations to customers about which lending solutions would best meet the customers' financial and personal objectives
• Advise customers about the consequences, risks, and benefits of alternative lending solutions.
• Promote Citi's brand, and promote Citi as the provider for lending and other financial solutions. This includes promoting Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
• Visit customers outside of Citi's offices, with such visits to vary based on clientele, geography, market conditions, and other factors.
• Work as a team with all internal partners to support and grow our customers.
• Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals.
• Partner with Operations teams to ensure the seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters.
• Work with Processors/Closers and customers to ensure the timely closing of the customer's loan.
• Go outside to key referral relationships (Realtors, CPA's, Builders, etc). to drive mortgage business into the bank.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Introduce clients to segment partners when appropriate (including but not limited to Bank, Wealth Management, Small Business, Cards, etc.
• Keep abreast of trends and developments in local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals
• Attend a minimum of 2 – 3 Diverse Realtor and/or affordable housing nonprofit events per month.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

Bachelor's/University degree or equivalent experience

Job description

Citi in Vernon Hills, IL is seeking an entry level Mortgage Community Lending Officer to drive home loan sales and build client relationships with community clients, real estate agents, and affordable housing partners.

This role collaborates with Citi's Consumer Product Sales team to originate high quality residential real estate loans and support partners through the loan process, visits with customers, and active participation in local outreach events.