Mortgage Collections & Workout Specialist

Busey; Champaign (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, and vision insurance

Life insurance

Job summary

Busey in Champaign, IL seeks a collections specialist to contact delinquent borrowers by phone, email, and letters to understand their financial situation and determine remedies to bring accounts current. The role emphasizes meeting collection goals and coordinating with legal and asset teams.

The position requires prior banking/collection experience and strong communication skills, with familiarity in Microsoft Office and ACH payments.

Qualifications

• Strong oral and written communication skills required.
• Ability to analyze and interpret numerical data.
• Able to perform under time pressure and meet deadlines.

Responsibilities

• Review loan portfolios for past due accounts.
• Make collection calls and document conversations and repayment plans.
• Gather financial information from borrowers to identify workout options.
• Collect and review required financial information from borrowers.
• Consider deferments to bring accounts current.
• Prepare loan modification requests for approval.
• Use the Busey website for ACH payments as appropriate.
• Work toward exceeding collection goals and objectives.
• Prepare and review various reports.
• Collaborate with attorneys and external professionals as needed.

Skills

Strong communication skills

Analyze numerical data

Work under time pressure

Education

High School diploma

Banking/collections experience

Microsoft Office knowledge

Tools

Microsoft Office

Job description

Busey in Champaign, IL seeks a collections specialist to contact delinquent borrowers by phone, email, and letters to understand their financial situation and determine remedies to bring accounts current. The role emphasizes meeting collection goals and coordinating with legal and asset teams.

The position requires prior banking/collection experience and strong communication skills, with familiarity in Microsoft Office and ACH payments.