Mortgage Collections & Loan Workout Specialist

Busey Bank; Creve Coeur (MO); On-site; USD 30,000 - 41,000; Full time

Job summary

Busey Bank seeks a collections specialist to contact delinquent borrowers via calls, letters, and emails to assess their financial situations and determine the appropriate remedies. The role aims to bring accounts current through ACH payments, deferments, or modifications while meeting or exceeding set collection goals.

The position requires experience in banking/collections, a High School diploma, and proficiency with Microsoft Office; bilingual English/Spanish is preferred.

Qualifications

• Requires High School diploma.
• Requires prior banking and collection experience.
• Requires knowledge of Microsoft Office.

Responsibilities

• Make contact with delinquent borrowers by calls, letters or emails to assess their financial situation.
• Determine appropriate remedies to bring accounts current (ACH payments, deferments, loan modifications).
• Meet or exceed collection goals and objectives.

Skills

Communication skills

Bilingual (English/Spanish)

Education

High School diploma

Tools

Microsoft Office

Job description

Busey Bank seeks a collections specialist to contact delinquent borrowers via calls, letters, and emails to assess their financial situations and determine the appropriate remedies. The role aims to bring accounts current through ACH payments, deferments, or modifications while meeting or exceeding set collection goals.

The position requires experience in banking/collections, a High School diploma, and proficiency with Microsoft Office; bilingual English/Spanish is preferred.