Retail Mortgage Collection Specialist

Busey; St. Louis (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

Busey in Missouri seeks a Collections Specialist to contact delinquent borrowers, make daily collection calls, write letters, and send emails to assess the borrower's financial situation and determine remedies to bring accounts current.

You will implement solutions such as ACH payments, deferments, and loan modifications, document conversations, and work with attorneys as needed to meet collection goals.

Qualifications

• Strong oral and written communication skills.

Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and repayment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Skills

Communication skills

Job description

Position Summary

This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower’s current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.

Duties & Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Knowledge Of

• Strong oral and written communication skills

Ability To

• Analyze and interpret numerical data
• Implement new procedures and approaches to problemsanalyze etc.