Mortgage Collections Specialist I

First National Bank of Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

First National Bank of Pennsylvania in Pittsburgh is seeking a Mortgage Collection Representative 1 in the Mortgage Administration unit. You will contact borrowers to collect on delinquent mortgage loans and maintain accurate system notations of all activity and promises to pay.

Responsibilities include skip-tracing when needed, meeting productivity targets, and ensuring compliance with FCRA, CFPB, SCRA, and GSE standards while handling misapplied payments and loan maintenance flags.

Qualifications

• High School or GED required.
• 1 year of related experience required.

Responsibilities

• Contact borrowers to collect on delinquent mortgage loans.
• Research loan documents and perform skip-tracing when needed.
• Achieve productivity and respond to inbound calls promptly.
• Document all attempts and conversations in bank systems.
• Maintain loan status flags for foreclosure or bankruptcy.
• Ensure compliance with FCRA, CFPB, SCRA and GSE standards.
• Assist with misapplied payments and transaction research.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank of Pennsylvania in Pittsburgh is seeking a Mortgage Collection Representative 1 in the Mortgage Administration unit. You will contact borrowers to collect on delinquent mortgage loans and maintain accurate system notations of all activity and promises to pay.

Responsibilities include skip-tracing when needed, meeting productivity targets, and ensuring compliance with FCRA, CFPB, SCRA, and GSE standards while handling misapplied payments and loan maintenance flags.