Bilingual Mortgage Collections Specialist

First National Bank of America; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted childcare

Pet Insurance

401k with employer match

Adjustable desks

Complimentary snacks

Job summary

First National Bankof America in Lansing is seeking a Mortgage Collector to contact borrowers with past-due accounts. The role emphasizes top-tier customer service and communication in a fast-paced setting, with comprehensive training offered to all selected candidates.

You will handle calls, set repayment plans, process payments, verify account data, and work toward delinquency targets while maintaining confidentiality and accuracy.

Qualifications

• Strong communication and customer service skills.
• Ability to handle confidential information and multitask effectively.
• Full training provided regardless of previous work experience.

Responsibilities

• Initiating and receiving incoming and outgoing phone calls.
• Establishing repayment schedules.
• Facilitating receipt of payments via ACH and other methods.
• Confirming data on the customer's account.
• Achieving the departmental delinquency goals.

Skills

Strong communication

Customer service

Job description

First National Bankof America in Lansing is seeking a Mortgage Collector to contact borrowers with past-due accounts. The role emphasizes top-tier customer service and communication in a fast-paced setting, with comprehensive training offered to all selected candidates.

You will handle calls, set repayment plans, process payments, verify account data, and work toward delinquency targets while maintaining confidentiality and accuracy.