Mortgage Collections Specialist - Cure Arrears & Plans

Emigrant Bank; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Emigrant Mortgage Company, part of Emigrant Bank, seeks a Collector to manage delinquent loans and develop cure strategies. You will contact borrowers, send delinquent notices, post payments, and assist with loss mitigation options while upholding professional standards.

Requirements include a bachelor’s degree and 1–2 years of related experience. Strong numerical ability, basic computer skills, and clear English communication are essential as you monitor queues, generate reports, and support

Qualifications

• Bachelor’s degree from four year college or university.
• One to two years related experience and/or training; or equivalent combination and experience.
• Possess basic personal computer skills.
• Exhibit strong numerical ability.
• Execute tasks with accuracy and attention to detail.

Responsibilities

• Monitor queue.
• Call delinquent borrowers.
• Send delinquent notices to borrowers.
• Send requisite Demand and Acceleration letters in timely manner.
• Post payments and make adjustments/reversals to payments as needed.
• Prepare waiver/dri/payment plan requests.
• Develop payment plan to cure arrears.
• Review collateral loan documents.
• Assist in monthly reports (Fannie, Freddie, PMI).
• Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices).
• Maintain professional appearance and demeanor.
• Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus).
• Possess ability to gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers.

Skills

Numerical ability

Stress tolerance

Verbal English communication

Education

Bachelor’s degree

Job description

Emigrant Mortgage Company, part of Emigrant Bank, seeks a Collector to manage delinquent loans and develop cure strategies. You will contact borrowers, send delinquent notices, post payments, and assist with loss mitigation options while upholding professional standards.

Requirements include a bachelor’s degree and 1–2 years of related experience. Strong numerical ability, basic computer skills, and clear English communication are essential as you monitor queues, generate reports, and support