Retail Mortgage Collection Specialist

Busey; Collinsville (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Busey is seeking a Collections Specialist in Collinsville, IL to contact delinquent borrowers, perform daily collection calls, letters, and emails to assess financial situations, and determine remedies to bring accounts current. The role involves ACH payments, deferments, and potential loan modifications while aiming to meet collection goals.

Responsibilities include reviewing portfolios, documenting conversations, gathering financial information, and coordinating with the Special Assets Manager

Qualifications

• Strong written and verbal communication abilities.

Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Skills

Strong oral and written communication

Job description

Position Summary

This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower’s current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.

Duties & Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Knowledge Of

• Strong oral and written communication skills

Ability To

• Analyze and interpret numerical data
• Implement new procedures and approaches to problemsanalyze etc.