Retail Mortgage Collection Specialist

Busey; Edwardsville (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Busey is seeking a collections specialist in Edwardsville, IL who will contact delinquent borrowers by phone, letters, and email to assess their financial situation and determine remedies to bring accounts current.

Remedies may include ACH payments, deferments, and loan modifications as part of the collection strategy. The role requires meeting or exceeding collection goals and collaborating with attorneys and specialists as needed.

Qualifications

• Strong oral and written communication skills.
• Experience reviewing loan accounts and documenting conversations.
• Ability to analyze financial information and determine remedies.

Responsibilities

• Review loan portfolios for past due accounts and problems.
• Make collection calls and document conversations and repayment plans.
• Gather information to identify workout opportunities.
• Collect and review financial information from borrowers.
• Consider deferments to bring customers current.
• Prepare loan modification requests for approval.
• Use the bank portal for ACH payments where appropriate.
• Aim to exceed collection goals and objectives.
• Prepare and review various reports; coordinate with outside professionals.

Skills

Strong communication

Job description

Position Summary

This position requires the specialist to make contact with delinquent borrowers by making daily collection calls, writing letters and/or sending emails in order to obtain the borrower’s current financial situation. Once their situation is known the specialist will determine the appropriate remedy to bring their account current. These remedies include ACH payments, payment deferments, loan modifications to a more complex process (repossession, foreclosure or litigation). The specialist is required to meet or exceed established collection goals and objectives.

Duties & Responsibilities

• Review loan portfolios for past due accounts and other problems.
• Make collection calls and carefully document all customer conversations and re-payment plans.
• Gather information from customers to identify possible workout situations.
• Collect and review necessary financial information from the borrower.
• Consider appropriate opportunities for deferments to bring customers current.
• Prepare loan modifications requests and present to Special Assets Manager for approval.
• Use Busey website for ACH payments payments as appropriate.
• Work towards exceeding all collection goals and objectives.
• Prepare and review various reports.
• Work with attorneys and other outside professionals, as needed.

Knowledge Of

• Strong oral and written communication skills

Ability To

• Analyze and interpret numerical data
• Implement new procedures and approaches to problemsanalyze etc.