Mortgage Collections & Resolution Specialist

Selene Finance LP; United States; Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

PTO

Medical/Dental/Vision

Employee Assistance

FSA

HSA

Paid Holidays

Life Insurance

401(k) Matching

Zusammenfassung

Selene Finance LP is seeking a Collections Specialist to manage activities for an assigned loan portfolio, including skip tracing, dialer maintenance, and outbound outreach. You will handle borrower calls to collect payments and provide customer service while ensuring compliance with policies and investor requirements.

In this role you will assess hardship, discuss repayment options, establish payment arrangements, and document account activity with attention to accuracy and timely resolution.

Qualifikationen

• High school diploma or equivalent required; additional education preferred.
• One year of mortgage servicing or collections experience preferred.
• Understanding of delinquency, payment resolution, and customer service best practices.
• Ability to discuss sensitive financial situations professionally and empathetically.
• Strong verbal and written communication to explain account status and steps.
• Ability to work in a fast-paced, metrics-driven call center.
• Detail-oriented with accurate documentation of borrower interactions and obligations.

Aufgaben

• Manage collection activities for an assigned loan portfolio, including skip tracing, dialer maintenance, and outbound outreach.
• Handle inbound and outbound borrower calls to collect payments and provide exceptional customer service.
• Secure payments and Promise-to-Pay commitments while reducing delinquency progression and account risk.
• Communicate delinquency status, potential consequences, and investor requirements to create urgency and drive resolution.
• Conduct borrower financial assessments to evaluate hardships and determine appropriate solutions.
• Recommend repayment plans, forbearance options, loss mitigation programs, and other workout solutions based on eligibility.
• Educate borrowers on assistance programs, required documentation, timelines, and next steps.
• Establish payment arrangements, promote ACH enrollment, and follow up on commitments.
• Maintain accurate account documentation and ensure compliance with policies and regulations.
• Meet attendance, quality, productivity, and performance goals while staying current on servicing practices.

Kenntnisse

Communication skills

Phone etiquette

Problem solving

Attention to detail

Empathy

Verbal communication

Written communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Selene Finance LP is seeking a Collections Specialist to manage activities for an assigned loan portfolio, including skip tracing, dialer maintenance, and outbound outreach. You will handle borrower calls to collect payments and provide customer service while ensuring compliance with policies and investor requirements.

In this role you will assess hardship, discuss repayment options, establish payment arrangements, and document account activity with attention to accuracy and timely resolution.