Mortgage Collections Specialist - Delinquency Solutions

pretiumenterpriseservices; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings, a multi-lines financial services firm with mortgage servicing and related entities, is seeking a detail-oriented mortgage collections specialist in Dallas. You will manage loan portfolios, make outbound and inbound calls, and work toward resolving delinquencies while ensuring regulatory compliance.

Strong communication, empathy, and documentation skills are essential. The role supports investor requirements and aims to maximize on-time payments within a fast-paced,

Qualifications

• High school diploma or equivalent required; additional education preferred.
• 1 year of experience in mortgage servicing, collections, call center operations, loss mitigation, or related financial services preferred.
• Understanding of borrower delinquency, payment resolution, and customer service best practices.
• Ability to discuss sensitive financial situations with professionalism, empathy, and confidence.
• Strong verbal and written communication skills, including explaining account status, payment expectations, delinquency risks, and next steps.
• Ability to work in a fast-paced, metrics-driven call center environment.
• Strong attention to detail and accurate documentation of borrower interactions and commitments.

Responsibilities

• Manage collection activities for an assigned loan portfolio, including skip tracing, dialer maintenance, and outbound outreach.
• Handle inbound and outbound borrower calls to collect payments, resolve inquiries, and provide customer service.
• Secure payments and Promise-to-Pay commitments while reducing delinquency progression and account risk.
• Communicate delinquency status, potential consequences, and investor requirements to drive resolution.
• Conduct borrower financial assessments to evaluate hardships and determine appropriate solutions.
• Discuss repayment plans, forbearance options, loss mitigation programs, and other workout solutions based on eligibility.

Skills

Mortgage servicing

Collections

Customer service

Call center

Communication

Attention to detail

Education

High school diploma

Job description

Selene Holdings, a multi-lines financial services firm with mortgage servicing and related entities, is seeking a detail-oriented mortgage collections specialist in Dallas. You will manage loan portfolios, make outbound and inbound calls, and work toward resolving delinquencies while ensuring regulatory compliance.

Strong communication, empathy, and documentation skills are essential. The role supports investor requirements and aims to maximize on-time payments within a fast-paced,