Mortgage Care Specialist: Delinquency & Resolution (Hybrid)

Onity Group Inc.; Dallas (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits

401(k) with company match after 1 year

Paid holidays + 2 floating holidays +

1 volunteer day per year

19 days of paid time off per year

Tuition assistance

Quarterly “Fun at Work” events

Opportunity for merit increases

Job summary

Onity Group Inc. is seeking a Coordinator, Customer Service & Resolutions to deliver high-quality support for mortgage customers in Plano, TX. You will answer calls, resolve inquiries, and guide delinquent accounts toward viable repayment options in a compliant, customer-centric manner.

This hybrid, full-time role begins with in-office training and transitions to a mix of on-site and remote work. You will collaborate across teams, document interactions, and strive to improve cure rates and

Qualifications

• High school diploma or equivalent.
• Experience in call center, collections, inside sales, customer service, or dispatch environment preferred.
• Mortgage or financial services experience is a plus.

Responsibilities

• Answer incoming calls and resolve inquiries related to mortgage products and services.
• Engage delinquent customers to guide them toward repayment options and cure their accounts.
• Maintain accurate documentation of customer interactions and actions.
• Provide exceptional customer experiences to improve satisfaction and loyalty.
• Collaborate with internal teams to ensure timely resolution and handoffs.

Skills

Call center

Mortgage experience

Microsoft Office

Communication

Typing speed

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Onity Group Inc. is seeking a Coordinator, Customer Service & Resolutions to deliver high-quality support for mortgage customers in Plano, TX. You will answer calls, resolve inquiries, and guide delinquent accounts toward viable repayment options in a compliant, customer-centric manner.

This hybrid, full-time role begins with in-office training and transitions to a mix of on-site and remote work. You will collaborate across teams, document interactions, and strive to improve cure rates and