Call Center Representative

SolomonEdwards

Pasadena (CA)

On-site

USD 27,276 - 38,848

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k)

Sick leave

Performance incentives

Job summary

A leading mortgage consulting firm in California seeks a Call Center Representative to support consumer direct lending operations. You will answer high-volume inbound calls, act as the primary consumer contact in the loan origination process, and interact with various departments for issue resolution. The ideal candidate should have at least 5 years of call center experience, strong communication skills, and be proficient with Microsoft and Google applications. The position offers competitive benefits and opportunities for career growth.

Qualifications

5+ years of call center experience required.
Bilingual in Spanish is a plus.
Strong communication skills both written and oral.

Responsibilities

Serve as a customer advocate in a call center environment.
Answer high-volume, inbound calls or texts promptly.
Perform data entry and validation tasks.

Skills

Call center experience

Bilingual Spanish

Communication skills

Negotiation skills

Computer proficiency

Tools

Microsoft Office

Google applications

Job description

Call Center Representative

We are looking for a Call Center Representative for one of our mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

The main responsibilities of this position are:

Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with internal employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values

The ideal candidate will possess:

Call center experience – 5 years and above ideally
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations is a plus
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

What does this role offer when you are converted to a permanent employee:

The chance to work for an established nationwide industry leader and dedicated mortgage lender that is publicly traded and has a track record of performance.
Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts.
Opportunity to earn a performance incentive each quarter up to $2,500. This can be as much as $3 to $4 more an hour above your base salary.
Fun and supportive company culture and perks including associate driven engagement teams, snack carts, gym access (site specific), subsidized onsite meals, casual dress code, and accessible leaders.
Career growth within the company with learning development and structured upward mobility paths.
Business Resource Groups to support career growth and networking for several affinity groups including WEEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander.

Salary range: $24/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the selected candidate.

Mission and Vision

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies.

We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to better the communities in which we live to help those communities thrive.

Inclusion and Diversity Statement

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves.

Benefits offered

Health insurance
Sick leave
401(k)

Equal Opportunity/Affirmative Action Statement

SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

Privacy Statement

SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa

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