Mortgage Banker Support Specialist (Hybrid)

SouthState Bank; Greendale (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

SouthState Bank in Augusta, GA is seeking a Mortgage Assistant to support the Mortgage Banker by coordinating applications, communicating with customers, builders, and realtors, and tracking loan status through underwriting and closing.

This role requires strong written and verbal communication, attention to detail, and solid PC skills; prior experience with FHA, conventional, and FNMA/FMLMC loans is preferred. This hybrid role supports operations from the Augusta office.

Qualifications

• Attention to detail is essential for accurate processing and compliance.
• Strong customer service skills are required to support real estate professionals and clients.
• Excellent written and verbal communication with proficiency in PC software.

Responsibilities

• Assists Mortgage Banker as a point of contact for customers, builders, and realtors during the application process.
• Supports the Mortgage Banker in their effort to increase production volume for the area as directed by the banker.
• Tracks loans through closing, answering customer questions regarding status of files and underwriting requirements.
• Other related administrative duties as needed and/or assigned.
• Accepts and performs other duties as determined to be essential.

Skills

Attention to detail

Customer Service

Education

High School Diploma or equivalent

Job description

SouthState Bank in Augusta, GA is seeking a Mortgage Assistant to support the Mortgage Banker by coordinating applications, communicating with customers, builders, and realtors, and tracking loan status through underwriting and closing.

This role requires strong written and verbal communication, attention to detail, and solid PC skills; prior experience with FHA, conventional, and FNMA/FMLMC loans is preferred. This hybrid role supports operations from the Augusta office.