Mortgage Banker Assistant (Hybrid)

SouthState Bank; Greendale (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

SouthState Bank in Augusta, GA is seeking a Mortgage Assistant to support the Mortgage Banker by coordinating applications, communicating with customers, builders, and realtors, and tracking loan status through underwriting and closing.

This role requires strong written and verbal communication, attention to detail, and solid PC skills; prior experience with FHA, conventional, and FNMA/FMLMC loans is preferred. This hybrid role supports operations from the Augusta office.

Qualifications

• Attention to detail is essential for accurate processing and compliance.
• Strong customer service skills are required to support real estate professionals and clients.
• Excellent written and verbal communication with proficiency in PC software.

Responsibilities

• Assists Mortgage Banker as a point of contact for customers, builders, and realtors during the application process.
• Supports the Mortgage Banker in their effort to increase production volume for the area as directed by the banker.
• Tracks loans through closing, answering customer questions regarding status of files and underwriting requirements.
• Other related administrative duties as needed and/or assigned.
• Accepts and performs other duties as determined to be essential.

Skills

Attention to detail

Customer Service

Education

High School Diploma or equivalent

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position assists the Mortgage Banker as a point of contact for customers, builders, and realtors during the application process and supports the Mortgage Banker in their effort to increase production volume for the area as directed by the MOL. Ensures compliance with SouthState Banks Code of Business Conduct and Ethics and other operating procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements. This is a hybrid role based out of the Augusta, GA office.

ESSENTIAL FUNCTIONS

• Assists Mortgage Banker as a point of contact for customers, builders, and realtors during the application process

• Supports the Mortgage Banker in their effort to increase production volume for the area as directed by the banker

• Tracks loans through closing, answering customer questions regarding status of files and underwriting requirements

• Other related administrative duties as needed and/or assigned

• Accepts and performs other duties as determined to be essential

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Attention to detail

• Customer Service

Qualifications, Education, and Certification Requirements

• Education : High School Diploma or equivalent required

• Experience : Previous experience with FHA, State Housing Conventional, and FNMA/FMLMC loans is preferred

• Certifications/Specific Knowledge : Excellent communication and PC skills required along with strong written and verbal skills.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.

Work Location: 3515 Wheeler Road Augusta, Georgia 30909

Equal Opportunity Employer, including disabled/veterans.