Mortgage Applications Systems Support Analyst — Hybrid/Remote

Verus Mortgage Capital; BLOOMINGTON (MN); Híbrido; USD 70 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

401(k) with company match

Comprehensive health coverage

20 days PTO + holidays

Parental leave

Professional development

Transit benefits

Resumo da oferta

Verus Mortgage Capital is seeking a flexible, motivated Systems Support Analyst to ensure access and stability for our suite of internal and external business applications. The role supports both remote and in-office work, with a focus on troubleshooting, collaboration, and timely response to business needs in a fast-paced environment.

The position is based in Bloomington, MN, offering a competitive compensation package and opportunities to grow within our technology capabilities.

Qualificações

• Bachelor’s degree or 5+ years of relevant experience.
• 2-4 years of experience supporting Mortgage Origination and Acquisition systems OR 2-4 years of experience in the Mortgage Industry.
• 1–2 years of experience in multiple areas of information technology including programming or MIS.
• Experience with ITIL and best practices.
• Excellent written and verbal communication skills; ability to collaborate with users across the Enterprise.

Responsabilidades

• Provide application configuration and support for internal system users.
• Troubleshoot issues and communicate with users and support team through resolution.
• Monitor application health and performance; proactively escalate issues to minimize disruption.
• Work within different Databases for each supported application.
• Prioritize and balance tasks across multiple applications.
• Create knowledge base documentation for End User Support.
• Participate in documenting business requirements and communicate issues/solutions to software vendors with Product Owners.
• Interact effectively with both technical and non-technical users.

Conhecimentos

Analytical thinking

Customer support

Troubleshooting

Communication skills

Team collaboration

Formação académica

Bachelor’s Degree

High school diploma or equivalent

Ferramentas

Jira

ServiceNow

SQL Server

VBA

SharePoint

Descrição da oferta de emprego

Verus Mortgage Capital is seeking a flexible, motivated Systems Support Analyst to ensure access and stability for our suite of internal and external business applications. The role supports both remote and in-office work, with a focus on troubleshooting, collaboration, and timely response to business needs in a fast-paced environment.

The position is based in Bloomington, MN, offering a competitive compensation package and opportunities to grow within our technology capabilities.