Mortgage Advisor - Spokane Home Loan Center

BECU; Spokane Valley (WA); On-site; USD 61,000 - 130,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donor匹

Volunteer time off + donation match

Job summary

BECU is hiring a Mortgage Advisor for the Spokane Home Loan Center to guide members through the home financing journey with expertise and personalized support.

You’ll partner with real estate professionals, builders, and internal teams to create exceptional member experiences, evolve mortgage solutions, and mentor branch staff. A strong knowledge of mortgage products and compliant processes is essential.

Qualifications

• Bachelor’s degree or equivalent work or education related experience.
• Minimum 2 years of mortgage loan production experience, including conventional, FHA, and VA products.
• Minimum 2 years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution.
• Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Responsibilities

• Guide the Mortgage Experience: Serve as the primary point of contact for mortgage products, services, and processes from application through funding, helping members navigate every stage of the home financing journey.
• Build Lasting Member Relationships: Develop and strengthen relationships with both new and existing members through thoughtful needs assessment, personalized solutions, proactive follow-up, and exceptional service.
• Drive Team and Business Success: Contribute to individual and team goals within assigned centers and branches by enhancing the member experience, supporting referral generation efforts, and fostering mortgage growth opportunities.
• Cultivate Referral Partnerships: Build and expand mortgage referral relationships with members, employees, realtors, builders, and other professional partners to generate new business opportunities.
• Coach and Develop Team Members: Mentor branch and center teams in identifying mortgage opportunities, understanding member needs, and improving mortgage-related processes and service delivery.
• Represent BECU in the Community: Participate in community organizations and events to promote BECU’s mortgage products and services, strengthen community connections, educate potential members, and generate new business opportunities.
• Structure Lending Solutions: Work collaboratively with members to negotiate loan terms and conditions consistent with credit union policies, procedures, and lending guidelines.
• Review and Strengthen Loan Applications: Evaluate files submitted through automated underwriting systems, identify opportunities to address deficiencies, and partner with underwriters when additional review is required.
• Promote Regulatory Compliance: Maintain expertise in federal and state lending regulations, particularly mortgage and home equity lending requirements, and share updates and guidance with team members.
• Leverage Product Knowledge: Maintain comprehensive knowledge of mortgage and consumer loan products and features to identify lending opportunities and support member financial goals.
• Support Mortgage Operations Excellence: Develop and apply expertise in mortgage loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools while coaching and training colleagues as needed.
• Stay Ahead of Market Trends: Monitor developments in the mortgage industry and local real estate markets to provide informed guidance and identify emerging opportunities.
• Generate New Mortgage Business: Create new mortgage relationships through prospecting, networking, and lead generation activities that support BECU’s growth objectives.
• Resolve Complex Member Concerns: Serve as an escalation resource for member issues, providing thoughtful solutions and ensuring a positive, member-focused experience.
• Support Evolving Business Needs: Perform additional duties and contribute to special projects as assigned.

Skills

Mortgage loan production

FHA/VA knowledge

Sales experience

Relationship management

Education

Bachelor’s degree or equivalent

Tools

LOS software

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

BasePayRate: $21.65 hourly Incentive Compensation: Uncapped*, varies based on individual performance Transition Package During Ramp up *Uncapped earning potential aligns with market benchmark. The realistic potential earnings are in the low six-figures (depending on markets served).

BENEFITS – Because People Helping People Starts With Supporting You

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Impact You’ll Make

As a Mortgage Advisor supporting BECU’s Spokane Home Loan Center, you’ll play a key role in helping individuals and families achieve their homeownership goals while expanding BECU’s presence in new communities. You’ll build meaningful relationships with both new and existing members, guiding them through the mortgage journey with expertise, confidence, and personalized support.

In this role, you’ll serve as a trusted mortgage resource, partnering with internal teams, real estate professionals, builders, and community partners to create exceptional member experiences. Your ability to identify needs, recommend appropriate lending solutions, and navigate complex mortgage scenarios will help members make informed financial decisions. Beyond serving members directly, you’ll also elevate the mortgage expertise of branch teams through coaching, mentorship, and collaboration, creating a lasting impact across the organization.

What You’ll Do

• Guide the Mortgage Experience: Serve as the primary point of contact for mortgage products, services, and processes from application through funding, helping members navigate every stage of the home financing journey.
• Build Lasting Member Relationships: Develop and strengthen relationships with both new and existing members through thoughtful needs assessment, personalized solutions, proactive follow-up, and exceptional service.
• Drive Team and Business Success: Contribute to individual and team goals within assigned centers and branches by enhancing the member experience, supporting referral generation efforts, and fostering mortgage growth opportunities.
• Cultivate Referral Partnerships: Build and expand mortgage referral relationships with members, employees, realtors, builders, and other professional partners to generate new business opportunities.
• Coach and Develop Team Members: Mentor branch and center teams in identifying mortgage opportunities, understanding member needs, and improving mortgage-related processes and service delivery.
• Represent BECU in the Community: Participate in community organizations and events to promote BECU’s mortgage products and services, strengthen community connections, educate potential members, and generate new business opportunities.
• Structure Lending Solutions: Work collaboratively with members to negotiate loan terms and conditions consistent with credit union policies, procedures, and lending guidelines.
• Review and Strengthen Loan Applications: Evaluate files submitted through automated underwriting systems, identify opportunities to address deficiencies, and partner with underwriters when additional review is required.
• Promote Regulatory Compliance: Maintain expertise in federal and state lending regulations, particularly mortgage and home equity lending requirements, and share updates and guidance with team members.
• Leverage Product Knowledge: Maintain comprehensive knowledge of mortgage and consumer loan products and features to identify lending opportunities and support member financial goals.
• Support Mortgage Operations Excellence: Develop and apply expertise in mortgage loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools while coaching and training colleagues as needed.
• Stay Ahead of Market Trends: Monitor developments in the mortgage industry and local real estate markets to provide informed guidance and identify emerging opportunities.
• Generate New Mortgage Business: Create new mortgage relationships through prospecting, networking, and lead generation activities that support BECU’s growth objectives.
• Resolve Complex Member Concerns: Serve as an escalation resource for member issues, providing thoughtful solutions and ensuring a positive, member-focused experience.
• Support Evolving Business Needs: Perform additional duties and contribute to special projects as assigned.

What You’ll Gain

• Opportunity to play a critical role in expanding BECU’s presence in new and growing markets.
• Ability to directly impact members’ homeownership and financial wellness journeys.
• Exposure to a diverse portfolio of mortgage products, including conventional, FHA, VA, and home equity lending solutions.
• Strong partnership opportunities with retail teams, community organizations, real estate professionals, builders, and industry partners.
• A collaborative, member-focused culture where relationship-building and service excellence are highly valued.
• The opportunity to make meaningful connections and create lasting financial impact for members and communities.

Qualifications

Minimum Qualifications:

• Bachelor’s degree or equivalent work or education related experience required.
• Minimum 2 years of experience in mortgage loan production, including conventional, FHA, and VA products.
• Minimum 2 years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution.
• Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Desired Qualifications

• Effective relationship management, problem resolution and customer service skills.
• Strong sales, prospecting and follow‑up skills and excellent time management skills.
• Proficient verbal and written skills to effectively communicate and provide customer service.
• Proficient math skills, with a high degree of accuracy. Ability to perform complex income analysis.
• Ability to use discretion in decision making and sound judgment in problem solving.

#BECU #YourGrowth #BECUJourney

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.