Mortgage Advisor - Spokane Home Loan Center

becu; Spokane (WA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) Company Match

4% annual 401(k) contribution

Medical, Dental and Vision

PTO Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU in Spokane is seeking a Mortgage Advisor to guide members through the home financing journey, from application to funding. You will build lasting relationships with members, real estate partners, and internal teams to deliver exceptional mortgage experiences.

In this role, you will deliver mortgage expertise, coach branch staff, and help grow mortgage business while staying compliant with lending rules and market trends.

Qualifications

• Ability to guide members through the mortgage process from application to funding.
• Strong relationship-building and customer service skills.
• Knowledge of mortgage products, regulations, and underwriting basics.

Responsibilities

• Serve as primary contact for mortgage products from application through funding.
• Develop and strengthen relationships with members and realtors to grow mortgage business.
• Coach branch teams and promote compliance with lending guidelines and regulations.
• Identify mortgage opportunities and present suitable lending solutions.
• Represent BECU in the community to promote mortgage products and services.

Skills

Mortgage expertise

Customer service

Relationship building

Regulatory knowledge

Tools

LOS systems

Underwriting tools

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

Base Pay Rate: $21.65 hourly

Incentive Compensation: Uncapped*, varies based on individual performance

Transition Package During Ramp up *Uncapped earning potential aligns with market benchmark. The realistic potential earnings are in the low six-figures (depending on markets served).

BENEFITS - because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE :

As a Mortgage Advisor supporting BECU's Spokane Home Loan Center, you'll play a key role in helping individuals and families achieve their homeownership goals while expanding BECU's presence in new communities. You'll build meaningful relationships with both new and existing members, guiding them through the mortgage journey with expertise, confidence, and personalized support.

In this role, you'll serve as a trusted mortgage resource, partnering with internal teams, real estate professionals, builders, and community partners to create exceptional member experiences. Your ability to identify needs, recommend appropriate lending solutions, and navigate complex mortgage scenarios will help members make informed financial decisions. Beyond serving members directly, you'll also elevate the mortgage expertise of branch teams through coaching, mentorship, and collaboration, creating a lasting impact across the organization.

WHAT YOU'LL DO :

• Guide the Mortgage Experience: Serve as the primary point of contact for mortgage products, services, and processes from application through funding, helping members navigate every stage of the home financing journey.
• Build Lasting Member Relationships: Develop and strengthen relationships with both new and existing members through thoughtful needs assessment, personalized solutions, proactive follow-up, and exceptional service.
• Drive Team and Business Success: Contribute to individual and team goals within assigned centers and branches by enhancing the member experience, supporting referral generation efforts, and fostering mortgage growth opportunities.
• Cultivate Referral Partnerships: Build and expand mortgage referral relationships with members, employees, realtors, builders, and other professional partners to generate new business opportunities.
• Coach and Develop Team Members: Mentor branch and center teams in identifying mortgage opportunities, understanding member needs, and improving mortgage-related processes and service delivery.
• Represent BECU in the Community: Participate in community organizations and events to promote BECU's mortgage products and services, strengthen community connections, educate potential members, and generate new business opportunities.
• Structure Lending Solutions: Work collaboratively with members to negotiate loan terms and conditions consistent with credit union policies, procedures, and lending guidelines.
• Review and Strengthen Loan Applications: Evaluate files submitted through automated underwriting systems, identify opportunities to address deficiencies, and partner with underwriters when additional review is required.
• Promote Regulatory Compliance: Maintain expertise in federal and state lending regulations, particularly mortgage and home equity lending requirements, and share updates and guidance with team members.
• Leverage Product Knowledge: Maintain comprehensive knowledge of mortgage and consumer loan products and features to identify lending opportunities and support member financial goals.
• Support Mortgage Operations Excellence: Develop and apply expertise in mortgage loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools while coaching and training colleagues as needed.
• Stay Ahead of Market Trends: Monitor developments in the mortgage industry and local real estate markets to provide informed guidance and identify emerging opportunities.
• Generate New Mortgage Business: Create new mortgage relationships through pro