Mortgage Advisor - Spokane

BECU; Spokane Valley (WA); On-site; USD 45,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental and Vision

PTO + Exchange Program

Tuition Reimbursement

Cares volunteer time off + donation

Community engagement

Job summary

BECU is seeking a Mortgage Advisor to guide members through every step of the home financing journey—from application to funding—while delivering exceptional service and expert lending recommendations.

In this role you will collaborate with internal teams, real estate professionals, and community partners to deliver tailored lending solutions, coach teammates, and elevate the mortgage expertise across branches. This position supports growth in Spokane communities.

Qualifications

• Bachelor’s degree or equivalent
• Minimum 2 years of mortgage loan production experience including conventional, FHA, and VA products
• Minimum 2 years of mortgage loan sales or consultative sales in financial services
• SAFE Act Mortgage Loan Originator (MLO) registration annually

Responsibilities

• Guide the Mortgage Experience from application through funding, helping members navigate every stage of the home financing journey
• Develop and strengthen relationships with members through needs assessment, personalized solutions, and proactive follow-up
• Drive mortgage growth by supporting referral generation and collaborating with branch teams
• Coach branch and center teams to identify mortgage opportunities and improve processes

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

BasePayRate: $21.65 hourly Incentive Compensation: Uncapped*, varies based on individual performance Transition Package During Ramp up *Uncapped earning potential aligns with market benchmark. The realistic potential earnings are in the low six-figures (depending on markets served).

BENEFITS – Because People Helping People Starts With Supporting You

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Impact You’ll Make

As a Mortgage Advisor supporting BECU’s Spokane branches, you’ll play a key role in helping individuals and families achieve their homeownership goals while expanding BECU’s presence in new communities. You’ll build meaningful relationships with both new and existing members, guiding them through the mortgage journey with expertise, confidence, and personalized support.

In this role, you’ll serve as a trusted mortgage resource, partnering with internal teams, real estate professionals, builders, and community partners to create exceptional member experiences. Your ability to identify needs, recommend appropriate lending solutions, and navigate complex mortgage scenarios will help members make informed financial decisions. Beyond serving members directly, you’ll also elevate the mortgage expertise of branch teams through coaching, mentorship, and collaboration, creating a lasting impact across the organization.

What You’ll Do

• Guide the Mortgage Experience: Serve as the primary point of contact for mortgage products, services, and processes from application through funding, helping members navigate every stage of the home financing journey.
• Build Lasting Member Relationships: Develop and strengthen relationships with both new and existing members through thoughtful needs assessment, personalized solutions, proactive follow-up, and exceptional service.
• Drive Team and Business Success: Contribute to individual and team goals within assigned centers and branches by enhancing the member experience, supporting referral generation efforts, and fostering mortgage growth opportunities.
• Cultivate Referral Partnerships: Build and expand mortgage referral relationships with members, employees, realtors, builders, and other professional partners to generate new business opportunities.
• Coach and Develop Team Members: Mentor branch and center teams in identifying mortgage opportunities, understanding member needs, and improving mortgage-related processes and service delivery.
• Represent BECU in the Community: Participate in community organizations and events to promote BECU’s mortgage products and services, strengthen community connections, educate potential members, and generate new business opportunities.
• Structure Lending Solutions: Work collaboratively with members to negotiate loan terms and conditions consistent with credit union policies, procedures, and lending guidelines.
• Review and Strengthen Loan Applications: Evaluate files submitted through automated underwriting systems, identify opportunities to address deficiencies, and partner with underwriters when additional review is required.
• Promote Regulatory Compliance: Maintain expertise in federal and state lending regulations, particularly mortgage and home equity lending requirements, and share updates and guidance with team members.
• Leverage Product Knowledge: Maintain comprehensive knowledge of mortgage and consumer loan products and features to identify lending opportunities and support member financial goals.
• Support Mortgage Operations Excellence: Develop and apply expertise in mortgage loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools while coaching and training colleagues as needed.
• Stay Ahead of Market Trends: Monitor developments in the mortgage industry and local real estate markets to provide informed guidance and identify emerging opportunities.
• Generate New Mortgage Business: Create new mortgage relationships through prospecting, networking, and lead generation activities that support BECU’s growth objectives.
• Resolve Complex Member Concerns: Serve as an escalation resource for member issues, providing thoughtful solutions and ensuring a positive, member-focused experience.
• Support Evolving Business Needs: Perform additional duties and contribute to special projects as assigned.

What You’ll Gain

• Opportunity to play a critical role in expanding BECU’s presence in new and growing markets.
• Ability to directly impact members’ homeownership and financial wellness journeys.
• Exposure to a diverse portfolio of mortgage products, including conventional, FHA, VA, and home equity lending solutions.
• Strong partnership opportunities with retail teams, community organizations, real estate professionals, builders, and industry partners.
• A collaborative, member-focused culture where relationship-building and service excellence are highly valued.
• The opportunity to make meaningful connections and create lasting financial impact for members and communities.

Qualifications

Minimum Qualifications

• Bachelor’s degree or equivalent work or education related experience required.
• Minimum 2 years of experience in mortgage loan production, including conventional, FHA, and VA products.
• Minimum 2 years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution.
• Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Desired Qualifications

• Effective relationship management, problem resolution and customer service skills.
• Strong sales, prospecting and follow-up skills and excellent time management skills.
• Proficient verbal and written skills to effectively communicate and provide customer service.
• Proficient math skills, with a high degree of accuracy. Ability to perform complex income analysis.
• Ability to use discretion in decision making and sound judgment in problem solving.

Join The Journey

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job. It’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.