Bilingual Mortgage Account Support Specialist

Next Frontier Capital; Columbus (OH); Hybrid; USD 38,000 - 54,000; Full time

Job summary

JPMorganChase is seeking a Home Lending Account Specialist in Columbus to handle mortgage customer inquiries, providing options and solutions with a focus on service excellence. You will learn the mortgage product, coordinate with internal specialists, and guide customers through complex questions about payments and escrow.

The role emphasizes a dynamic, proactive team environment, a hybrid work arrangement, and a commitment to ethical, customer-focused service.

Qualifications

• High School diploma/GED required.
• Fluent reading and speaking in Spanish and English.
• Minimum of one year in customer interaction or customer support (phone or face-to-face).
• Willingness to work in a 100% high-volume, phone-based environment.
• Detail oriented with exceptional communication, interpersonal and problem solving skills.
• Proven ability to work effectively in a fast-paced environment.
• Ability to think strategically and translate business objectives into actions.
• Strong desire to learn about the mortgage industry.
• Demonstrated ability to work independently and in a high-performing team.
• Maintain high standards of honesty, fairness and ethics; may handle confidential information.
• Intermediate analytical, computer, and research skills.

Responsibilities

• Own the customer experience from start to finish, treating customers with respect and empathy.
• Inspires customer confidence through business knowledge and reliable decision making.
• Balance the demands of a metrics-driven environment.
• Demonstrate resiliency and adaptability in a fast-paced setting.
• Navigate multiple technologies while staying engaged with customers.
• Document customer account activities thoroughly and concisely.
• Demonstrate punctuality, reliability, integrity and accountability.
• Approach problems logically to ensure the right customer outcomes.
• Leverage tools and resources to meet regulatory, compliance and quality standards.
• Maintain confidentiality and ethical standards.
• Prioritize work effectively and exercise independent judgment.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Analytical skills

Teamwork

Strategic thinking

Independent work

Education

High School diploma/GED

Job description

JPMorganChase is seeking a Home Lending Account Specialist in Columbus to handle mortgage customer inquiries, providing options and solutions with a focus on service excellence. You will learn the mortgage product, coordinate with internal specialists, and guide customers through complex questions about payments and escrow.

The role emphasizes a dynamic, proactive team environment, a hybrid work arrangement, and a commitment to ethical, customer-focused service.