Bilingual Home Lending Specialist — Hybrid (Columbus)

Fairygodboss; Columbus (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase in Columbus is seeking a Home Lending Account Specialist to serve customers on mortgage accounts via high-volume phone interactions. You will learn the product to answer questions from payments to escrow and coordinate with internal specialists for complex needs.

The role emphasizes service excellence, relationship building, and adherence to regulatory and quality standards in a dynamic, supportive team environment.

Qualifications

• High School diploma or GED required.
• Fluent in Spanish and English.
• Minimum of one year of customer interaction or support.
• Willing to work in 100% high volume phone-based interactions.
• Detail oriented with exceptional communication and problem solving.
• Proven ability to work in a fast-paced environment.
• Ability to translate business objectives into actionable items.
• Desire to learn about the mortgage industry.
• Ability to work independently or in a team.
• Maintain honesty, fairness and ethics; may handle confidential information.
• Intermediate analytical, computer, and research skills.

Responsibilities

• Own the customer experience from start to finish with empathy.
• Demonstrate confidence through product knowledge and timely decisions.
• Balance multiple goals in a metrics-driven environment.
• Show resiliency and adaptability in a fast-paced setting.
• Navigate multiple technologies while staying engaged with customers.
• Document customer account activities clearly and thoroughly.
• Maintain professionalism, integrity and accountability.
• Approach problems logically to ensure appropriate outcomes.
• Leverage knowledge and tools to meet regulatory and quality standards.
• Maintain high standards of honesty and confidentiality.
• Prioritize work and exercise independent judgment for efficiency.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Problem solving

Independent work

Adaptability

Education

High School diploma/GED

Job description

JPMorganChase in Columbus is seeking a Home Lending Account Specialist to serve customers on mortgage accounts via high-volume phone interactions. You will learn the product to answer questions from payments to escrow and coordinate with internal specialists for complex needs.

The role emphasizes service excellence, relationship building, and adherence to regulatory and quality standards in a dynamic, supportive team environment.