Hotel Housekeeping Supervisor: Morning Shift Leader

IHG Hotels & Resorts; Naperville (IL); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Paid time off

Medical insurance

401k

Job summary

IHG Hotels & Resorts' Hotel Indigo Naperville Riverwalk is seeking a Housekeeping Supervisor to lead the morning shift, ensuring guest rooms and public areas meet brand standards while delivering exceptional guest experiences.

Responsibilities include supervising Room Attendants, conducting inspections, training staff, coordinating with Front Office, and supporting cost-control initiatives. Flexible scheduling and ability to lift up to 50 pounds are required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1–3 years of housekeeping experience in a hotel, resort, or luxury hospitality environment.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of housekeeping procedures, cleaning equipment, and hotel quality standards.
• Excellent communication, leadership, and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.
• Proficient in hotel property management systems and Microsoft Office applications preferred.
• Ability to lift up to 50 pounds and remain standing or walking for extended periods.

Responsibilities

• Supervise and inspect the work of Room Attendants, Housepersons, and Public Area Attendants to ensure quality standards are met.
• Conduct guest room and public area inspections, ensuring cleanliness, presentation, and maintenance standards are maintained.
• Assign daily work schedules and room assignments based on occupancy and operational needs.
• Monitor room status and communicate updates with the Front Office team to support efficient room availability.
• Train, coach, and develop housekeeping colleagues while promoting a positive and productive work environment.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Monitor attendance, productivity, and performance; provide feedback and support corrective action when necessary.
• Ensure compliance with company policies, safety regulations, OSHA standards, and sanitation procedures.
• Assist with inventory control, linen management, supply ordering, and cost‑control initiatives.
• Report maintenance concerns and coordinate with Engineering to ensure timely resolution.
• Support the Director of Operations with departmental projects, payroll, scheduling, and administrative responsibilities as assigned.

Skills

Communication

Leadership

Organizational skills

Education

High School Diploma or equivalent

Tools

PMS

Microsoft Office

Job description

IHG Hotels & Resorts' Hotel Indigo Naperville Riverwalk is seeking a Housekeeping Supervisor to lead the morning shift, ensuring guest rooms and public areas meet brand standards while delivering exceptional guest experiences.

Responsibilities include supervising Room Attendants, conducting inspections, training staff, coordinating with Front Office, and supporting cost-control initiatives. Flexible scheduling and ability to lift up to 50 pounds are required.