Front Desk Agent (Part-Time) - Hotel Indigo Naperville Riverwalk

InterContinental Hotels Group; Naperville (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to welcome guests, manage bookings, and handle transactions while ensuring a smooth, personalized stay. The role emphasizes guest relations, upselling opportunities, and collaboration with hotel teams to uphold the IHG standard of service.

The position requires a high school diploma, friendly communication, and the ability to work flexible hours including nights and weekends. A college degree is a bonus but not essential.

Qualifications

• Experience at front desk or guest services.
• Strong customer service and communication skills.
• Proficient in basic math, reading, writing, and computer usage.
• Flexible with night, weekend, and holiday shifts.

Responsibilities

• Greet guests and kick off a memorable experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage bookings, upsell, inform about stay enhancements.
• Handle cash and credit transactions.
• Check guests in/out, verify IDs, issue room keys, manage safes.
• Anticipate guest needs, record preferences, address requests.

Skills

Front desk experience

Customer service

Communication

Problem solving

English proficiency

Tech savvy

Education

High school diploma

College degree (bonus)

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and tell them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay rate for this role is $18.00

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. The range may be modified in the future and an employee’s pay position within the pay range will be based on several factors.
• EEO is the law. More information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Agency policy must be followed.
• If you are a resident of or applying to a job opening in the State of Washington, benefits will be provided according to applicable state law.