Housekeeping Supervisor - Hotel Indigo Naperville Riverwalk

IHG Hotels & Resorts; Naperville (IL); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Paid time off

Medical insurance

401k

Job summary

IHG Hotels & Resorts' Hotel Indigo Naperville Riverwalk is seeking a Housekeeping Supervisor to lead the morning shift, ensuring guest rooms and public areas meet brand standards while delivering exceptional guest experiences.

Responsibilities include supervising Room Attendants, conducting inspections, training staff, coordinating with Front Office, and supporting cost-control initiatives. Flexible scheduling and ability to lift up to 50 pounds are required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1–3 years of housekeeping experience in a hotel, resort, or luxury hospitality environment.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of housekeeping procedures, cleaning equipment, and hotel quality standards.
• Excellent communication, leadership, and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.
• Proficient in hotel property management systems and Microsoft Office applications preferred.
• Ability to lift up to 50 pounds and remain standing or walking for extended periods.

Responsibilities

• Supervise and inspect the work of Room Attendants, Housepersons, and Public Area Attendants to ensure quality standards are met.
• Conduct guest room and public area inspections, ensuring cleanliness, presentation, and maintenance standards are maintained.
• Assign daily work schedules and room assignments based on occupancy and operational needs.
• Monitor room status and communicate updates with the Front Office team to support efficient room availability.
• Train, coach, and develop housekeeping colleagues while promoting a positive and productive work environment.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Monitor attendance, productivity, and performance; provide feedback and support corrective action when necessary.
• Ensure compliance with company policies, safety regulations, OSHA standards, and sanitation procedures.
• Assist with inventory control, linen management, supply ordering, and cost‑control initiatives.
• Report maintenance concerns and coordinate with Engineering to ensure timely resolution.
• Support the Director of Operations with departmental projects, payroll, scheduling, and administrative responsibilities as assigned.

Skills

Communication

Leadership

Organizational skills

Education

High School Diploma or equivalent

Tools

PMS

Microsoft Office

Job description

About Us

Hotel Indigo Naperville Riverwalk embodies the area's rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character. Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement. Enjoy diverse dining at our six hotel restaurants. Stay active in our 24‑hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi‑Fi, and group rates. At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.

Essential Duties and Responsibilities

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department during the morning shift. This role ensures guest rooms, public areas, and back‑of‑house spaces meet InterContinental brand standards while delivering exceptional guest experiences. The supervisor leads, coaches, and supports housekeeping colleagues, conducts room inspections, and collaborates with other departments to ensure operational excellence.

• Supervise and inspect the work of Room Attendants, Housepersons, and Public Area Attendants to ensure quality standards are met.
• Conduct guest room and public area inspections, ensuring cleanliness, presentation, and maintenance standards are maintained.
• Assign daily work schedules and room assignments based on occupancy and operational needs.
• Monitor room status and communicate updates with the Front Office team to support efficient room availability.
• Train, coach, and develop housekeeping colleagues while promoting a positive and productive work environment.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Monitor attendance, productivity, and performance; provide feedback and support corrective action when necessary.
• Ensure compliance with company policies, safety regulations, OSHA standards, and sanitation procedures.
• Assist with inventory control, linen management, supply ordering, and cost‑control initiatives.
• Report maintenance concerns and coordinate with Engineering to ensure timely resolution.
• Support the Director of Operations with departmental projects, payroll, scheduling, and administrative responsibilities as assigned.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1–3 years of housekeeping experience in a hotel, resort, or luxury hospitality environment.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of housekeeping procedures, cleaning equipment, and hotel quality standards.
• Excellent communication, leadership, and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.
• Proficient in hotel property management systems and Microsoft Office applications preferred.
• Ability to lift up to 50 pounds and remain standing or walking for extended periods.

The hourly range for this role is $23.00.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important Information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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