Morning Retail Operations Pro – Customer Experience

JCPenney; Village of Williamsville (NY); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Associate discount

Paid holidays

401(k) with Company match

Job summary

JCPenney in Williamsville, NY is seeking an Operations Associate to support store operations and deliver an outstanding customer experience. This early morning role works with a team to complete tasks before opening and keeps the floor stocked and merchandised.

You will handle pricing changes, restock, unload merchandise, maintain backroom standards, and participate in omnichannel initiatives like Buy Online Pick Up in Store.

Qualifications

• Customer service experience in a retail setting.
• Ability to perform pricing changes and signage accurately.
• Experience restocking shelves and maintaining clean backrooms.
• 1–2 years of retail experience.

Responsibilities

• Customer Service - assist customers with questions and guidance.
• Executes pricing and signing - update ticket prices and signage quickly.
• Replenish and restock the store to ensure size/style availability.
• Receive and unload merchandise from trucks and prep backroom.
• Maintain backroom standards for safety and organization.
• Support Omnichannel initiatives (Buy Online Pickup in Store, Ship from Store, returns).
• Follow merchandising plans to place goods and maintain standards.
• Participate in a learning environment to absorb new processes.

Skills

Retail experience

Customer service

Pricing accuracy

Stockroom organization

Omnichannel basics

Job description

JCPenney in Williamsville, NY is seeking an Operations Associate to support store operations and deliver an outstanding customer experience. This early morning role works with a team to complete tasks before opening and keeps the floor stocked and merchandised.

You will handle pricing changes, restock, unload merchandise, maintain backroom standards, and participate in omnichannel initiatives like Buy Online Pick Up in Store.