Morning Member Experience Specialist

DeKalb Health; Hudson (WI); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Free YMCA membership

Health benefits (part-time vary)

Paid time off

Job summary

Hudson YMCA in Hudson, WI is hiring a Member Service Staff for morning shifts. The role focuses on welcoming members, answering questions, processing memberships, and promoting programs to help build a friendly, inclusive environment.

The position emphasizes outstanding customer service, the ability to operate membership software, and teamwork with branch staff. The job offers part-time hours with benefits appropriate to status and a free YMCA membership.

Qualifications

• Excellent customer service, sales, problem solving, communication and interpersonal skills.
• Ability to use computer systems.
• Must be able to obtain CPR/First Aid/AED within 30 days of hire.

Responsibilities

• Provide excellent service to members, guests, and participants in the branch and on the phone.
• Create a high-level experience for members, guests and participants through engagement and building a connection.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Assist in the sale of YMCA programs, services and product to members, guests, and participants.
• Provide tours to prospective members.
• Responsible for maintaining towels at Member Services.

Skills

Customer service

Sales

Communication

Interpersonal skills

Computer knowledge

Multitasking

Education

High School Diploma or GED

Tools

CPR/First Aid/AED certification within 30 days

Job description

Hudson YMCA in Hudson, WI is hiring a Member Service Staff for morning shifts. The role focuses on welcoming members, answering questions, processing memberships, and promoting programs to help build a friendly, inclusive environment.

The position emphasizes outstanding customer service, the ability to operate membership software, and teamwork with branch staff. The job offers part-time hours with benefits appropriate to status and a free YMCA membership.