Monterey IT Help Desk Specialist — Tier 1/2 Support

DeVine; Monterey (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Paid Holidays

Paid Sick Leave

Paid Vacation

Job summary

DeVine is seeking a Help Desk Specialist to join our team in Monterey, CA, supporting a government customer onsite. This full-time hourly role requires US citizenship and offers benefits including medical, dental, vision, 401k, life insurance, paid holidays, sick leave, and paid vacation; compensation up to $19 per hour.

Responsibilities include answering and remediating Tier 1 calls, creating tickets, escalating to Tier 2 as needed, and assisting with system integration and user guidance;

Qualifications

• Knowledge of multiple OS platforms (Windows, Mac, Linux, iOS, Android) and related hardware troubleshooting.
• Experience with IT support principles, ticketing workflows, and end-user assistance.
• CompTIA Security+ is desirable.

Responsibilities

• Answer and remediate Tier 1 trouble calls during business hours.
• Create and remediate Tier 1 tickets; escalate Tier 2 as needed.
• Support the implementation and operation of integrated hardware/software systems for residency programs and mobile education events.
• Troubleshoot systems via direct interaction or remote connections.
• Develop guides/instructions for participants on IT resources and connectivity to wireless networks.

Skills

Windows OS

Mac OS

Linux

Mobile OS (iOS/Android)

Troubleshooting

Education

Bachelor's degree in a related field

Tools

Ticketing systems

Remote support

Job description

DeVine is seeking a Help Desk Specialist to join our team in Monterey, CA, supporting a government customer onsite. This full-time hourly role requires US citizenship and offers benefits including medical, dental, vision, 401k, life insurance, paid holidays, sick leave, and paid vacation; compensation up to $19 per hour.

Responsibilities include answering and remediating Tier 1 calls, creating tickets, escalating to Tier 2 as needed, and assisting with system integration and user guidance;