Help Desk Specialist, Onsite

DeVine Consulting, Inc.; Monterey (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life Insurance

Paid Holidays

Paid Sick Leave

Paid Vacation

Job summary

DeVine Consulting, Inc. in Monterey, CA is seeking a Help Desk Specialist to join our team onsite. The role supports a government customer and requires U.S.

citizenship. You will handle Tier 1 support, troubleshoot hardware and software, and help participants connect devices to wireless networks. The position is full-time and located in Monterey, CA, with benefits including medical, dental, vision, 401k, life insurance, paid holidays, paid sick leave and paid vacation.

Qualifications

• Strong troubleshooting skills across Windows, Mac, Linux, iOS and Android.
• Bachelor's Degree in a related field is a plus.

Responsibilities

• Answering and remediating trouble calls during business hours
• Answering all Tier 1 calls, create and remediate Tier 1 tickets
• Escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations
• Be responsible for the implementation and operation of an integrated system of hardware and software applications designed to support mission of providing in-resident programs and mobile education events
• Troubleshoot all of the above systems on a continuous basis, either through direct interaction or remote connection
• Develop guides and instructions for participants on the IT resources available during their residency, and how to connect their personal laptops, smartphones, etc. towireless networks

Skills

OS knowledge

Troubleshooting

Customer support

Education

Bachelor's degree in related field

Job description

DeVine is a leading provider of Technical and Scientific solutions for Federal, State and commercial clients.

Our company is looking for a Help Desk Specialistto join our team in Monterey, CA. This position will be supporting a government customer, hence only US Citizens may be considered for hire.

TheHelp Desk Specialistwill joinDeVine, and collaborate with our government customer onsite, Mondays through Fridays. If you have the relevant experience & attributes, and enjoy working in the Monterey area, then we want you on our team!

Responsibilities:

• Answering and remediating trouble calls during business hours
• Answering all Tier 1 calls, create and remediate Tier 1 tickets
• Escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations
• Be responsible for the implementation and operation of an integrated system of hardware and software applications designed to support mission of providing in-resident programs and mobile education events
• Troubleshoot all of the above systems on a continuous basis, either through direct interaction or remote connection
• Develop guides and instructions for participants on the IT resources available during their residency, and how to connect their personal laptops, smartphones, etc. towireless networks

Experience:

• Comprehensive knowledge of various computer operating systems (Windows, Mac, Linux, iOS, Android, etc.), techniques, requirements and methods, including systems management software concepts and functions in order to install, maintain, and repair computer hardware and software
• Bachelor's Degree in a related field from an accredited college or university a plus

About the position:

Position Type: Full-time hourly, Must be U.S. Citizen
Location: Monterey, CA
Benefits: Medical, Dental, Vision, 401k, Life Insurance, Paid Holidays, Paid Sick Leave and Paid Vacation
Compensation: $19 per hour max rate

Equal Opportunity Employer

We are committed to a policy of assuring that all applicants for employment are recruited, hired and assigned on the basis of qualifications and merit without discrimination based on any protected classification, including, but not limited to, race, color, religion, sex, sexual orientation, national origin, veteran status, age, disability, handicap, marital status, or any other characteristic protected by applicable laws.