Monitoring & Incident Response Analyst

YDU JC Air Cond & Ref Inc.- Dubai

Aurora (CO)

On-site

USD 31,684 - 41,328

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Benefits package

Job summary

Johnson Controls International plc. is seeking an Operations Analyst to provide Level 1 technical and operational support for MasterMind applications and service platforms across the United States, Canada, Australia, and New Zealand.

This role emphasizes monitoring, incident response, troubleshooting, and customer service to ensure continuous system availability and reliability. The role requires strong problem-solving skills, independent work ability, and excellent communication for diverse

Qualifications

U.S. Citizen required.
Minimum of 2 years of experience supporting MasterMind applications.
Working knowledge of IT systems, troubleshooting methods, and security monitoring solutions.
Strong problem-solving skills with prioritization ability.
Excellent verbal and written communication for technical and non-technical audiences.

Responsibilities

Provide Level 1 support for MasterMind applications and platforms.
Monitor system and service performance; respond to incidents.
Troubleshoot application, device, circuit, and connectivity issues.
Coordinate with technicians, vendors, and internal teams to diagnose issues.
Escalate incidents to maintain uptime and continuity.
Document incidents, troubleshooting steps, service requests, and customer communications clearly.