Incident Response Analyst - Consultancy

Hamilton Barnes Associates Limited; California (MO); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

401k Health

Dental Vision

Job summary

A global IT services organization is seeking a dedicated individual to oversee security monitoring and incident response initiatives. The role emphasizes collaboration with teams to ensure prompt resolution of alerts across facilities. Ideal candidates will have at least 3 years of relevant experience in a fast-paced environment. Responsibilities include monitoring security incidents and preparing detailed reports while ensuring compliance with data protection standards. This position offers a competitive salary of $120k and benefits including a 401k and health plans.

Qualifications

• Minimum of 3 years of experience in a command center, service desk, or 24x7 operations environment.
• Strong ability to triage and prioritize multiple incidents based on risk and urgency.
• High proficiency with IT tools and applications, with accurate keyboarding skills.

Responsibilities

• Monitor, detect, and respond to security and facility alerts.
• Prepare detailed incident reports outlining findings and resolutions.
• Collaborate with global teams for consistent communication during incidents.

Skills

Incident response

Monitoring and detection

Communication skills

IT infrastructure knowledge

Attention to detail

Tools

Lenel

Avigilon

Grafana

Job description

Are you excited to be part of a team that blends human expertise with cutting‑edge IT innovation?

Join a global IT services and technology solutions organization that empowers businesses to solve complex challenges and accelerate digital transformation by providing scalable managed services, enterprise AI and automation frameworks, cloud and hybrid infrastructure support, digital workplace solutions, and strategic consulting with a human‑centric approach rooted in transparency, accountability, relentless customer focus, and empowered action, while enabling operational efficiency and meaningful impact across diverse industries and geographies.

Take the next step in your career and apply now to contribute to making technology seamless, intelligent, and unmistakably people‑driven.

Key Responsibilities:

• Serve as the first line of defense by monitoring, detecting, and responding to security, infrastructure, and facility alerts.
• Monitor and respond to facility‑related incidents, including:
• High humidity
• High temperature
• Power failures or fluctuations (facility‑wide)
• Monitor and respond to infrastructure alerts, including:
• Intrusion detection and access control alarms
• Server performance degradation or system failures
• Network connectivity disruptions
• Act as the primary point of contact for all site‑specific incidents, assuming leadership during active events as needed.
• Collaborate with global teams to ensure seamless handoffs, consistent communication, and timely post‑incident follow‑ups.
• Conduct thorough investigations and prepare detailed incident reports outlining findings, root causes, and resolution steps.
• Support security and engineering initiatives by contributing to continuous improvement of monitoring, surveillance, and access control systems.

Basic Qualifications:

• Minimum of 3 years of experience in a command center, service desk, or 24x7 operations environment.
• Strong ability to triage and prioritize multiple incidents based on risk and urgency.
• High proficiency with IT tools and applications; accurate and efficient keyboarding skills (25+ WPM).
• Foundational knowledge of security and IT infrastructure, including IP networks, servers, and LAN/WAN environments.
• Excellent written and verbal communication skills with strong attention to detail.
• Proven ability to work independently while also contributing effectively within a team.
• Working knowledge of data protection and privacy requirements (e.g., GDPR) and the importance of safeguarding sensitive information.

Preferred Qualifications:

• Ability to remain calm and effective under pressure while meeting time‑sensitive and operational requirements.
• Experience using security and monitoring platforms such as Lenel, Avigilon, SOAR, SAOS, and Grafana.
• Familiarity with systems such as Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV platforms.
• Relevant certifications or hands‑on expertise with the above systems are a strong plus.

Benefits:

• 401k Health
• Dental Vision

Salary:

• $120k