Analyst, Cloud Ops

YDU JC Air Cond & Ref Inc.- Dubai; Glendale (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive salary bonus plan

Paid vacation/holidays/sick time

Comprehensive benefits package (401K,医

On-the-job training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls is seeking an Analyst, Cloud Ops to design, implement, and manage Windows-based infrastructure. The role focuses on scalable, secure Wintel environments, with collaboration across teams to ensure performance, security, and reliability.

The ideal candidate has 5+ years of Windows infrastructure experience, proficiency in PowerShell, and familiarity with cloud platforms (AWS/Azure). A strong emphasis on automation and ITIL-aligned processes is required.

Qualifications

• Bachelor’s degree in Computer Science or Information Technology.
• 5+ years of Windows system administration, infrastructure engineering, and solution architecture.
• Hands-on with Windows Server 2012+ and core Microsoft services.

Responsibilities

• Design scalable, secure Wintel infrastructure aligned with IT strategy.
• Deploy and maintain Windows Server, AD, IIS, SQL Server; IaC with PowerShell, Ansible, Terraform.
• Monitor performance; optimize resources using SCOM and SolarWinds.
• Enforce security; patch management and access controls; conduct audits.
• Develop DR/BC plans; test readiness; minimize downtime.
• Troubleshoot and support; collaborate with cross-functional teams.
• Maintain architecture documentation; promote knowledge sharing.
• Stay current with technologies; evaluate new tools for automation.

Skills

Windows Server

Active Directory

PowerShell

Virtualization

Cloud: AWS/Azure

Infrastructure automation

ITIL & Change management

Networking basics

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

SCOM

SolarWinds

Ansible

Terraform

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary bonus plan
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Description

Analyst, Cloud Ops Position Overview

We are seeking a highly skilled Analyst, Cloud Ops with strong engineering and architectural expertise to join our team. The ideal candidate will be responsible for designing, implementing, and managing Windows-based infrastructure solutions, including servers, applications, and associated technologies. This role requires close collaboration with cross-functional teams to ensure high performance, security, and reliability of the Wintel environment while driving strategic architecture initiatives aligned with business objectives.

Key Responsibilities

• 1. Architecture & Design Design and architect scalable, secure, and highly available Windows-based infrastructure, including: Windows Servers Active Directory Core enterprise services Develop high-level architectures, technical designs, and detailed documentation for Wintel initiatives. Align infrastructure designs with organizational standards and long-term IT strategy.
• 2. Implementation & Configuration Deploy, configure, and maintain: Windows Server environments Active Directory services IIS, SQL Server, and related components Implement Infrastructure as Code (IaC) using tools such as: PowerShell Ansible Terraform Ensure standardization and automation across environments.
• 3. Performance Optimization & Monitoring Monitor system health, performance, and resource utilization. Identify and implement performance tuning and optimization strategies. Use enterprise monitoring tools such as: System Center Operations Manager (SCOM) SolarWinds Proactively identify potential risks and resolve issues.
• 4. Security & Compliance Implement and enforce security best practices, including: Patch management Access controls System hardening Conduct security audits, vulnerability assessments, and compliance checks. Ensure alignment with industry standards and organizational policies.
• 5. Disaster Recovery & Business Continuity Develop and maintain disaster recovery (DR) and business continuity (BC) plans. Conduct periodic DR testing to validate readiness and effectiveness. Ensure minimal downtime and rapid recovery in case of failures.
• 6. Troubleshooting & Support Provide expert-level support for Wintel infrastructure issues. Troubleshoot and resolve: Hardware, software, and network-related problems Collaborate with cross-functional IT teams to resolve complex technical challenges. Drive improvements in system reliability and operational stability.
• 7. Documentation & Knowledge Management Maintain comprehensive documentation for: Architecture designs System configurations Operational procedures Promote knowledge sharing through: Training sessions Mentorship and best practice guidance
• 8. Continuous Improvement & Innovation Stay current with emerging technologies and industry best practices. Evaluate and recommend tools and technologies to improve: Performance Automation Operational efficiency Support continuous improvement initiatives across the Wintel environment.

Qualifications

• Education Bachelor’s degree in: Computer Science Information Technology Or a related field
• Experience Minimum 5+ years of experience in: Windows system administration Infrastructure engineering Solution architecture
• Proven hands-on experience with: Windows Server (2012 and later) Core Microsoft infrastructure services
• Technical Skills Strong expertise in: Windows Server technologies Active Directory & Group Policy PowerShell scripting
• Experience with: Virtualization platforms (VMware, Hyper-V) Cloud platforms (AWS, Azure)
• Knowledge of: Backup and recovery solutions Infrastructure automation practices
• Certifications (Preferred) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Or equivalent certifications
• Preferred Skills Experience with Microsoft SQL Server or other database technologies Understanding of: Networking fundamentals Firewall configuration Security protocols Familiarity with: ITIL framework Change management processes Key Competencies Strong problem-solving and analytical skills Effective communication and collaboration abilities Attention to detail and process adherence Ability to work in fast-paced, enterprise environments

Salary Range

HIRING SALARY RANGE: $70,000-85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package.

Hiring Process

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

About Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.