Full-time Shelter Monitor

Pathforward; Arlington (VA); On-site; USD 28,000 - 39,000; Full time

Job summary

Pathforward in Arlington, VA is seeking a Shelter Monitor to oversee safety and operations of the shelter, support residents, and coordinate with Case Managers to implement Individual Housing Plans. This full-time role requires evening availability from 5:00 pm to 1:00 am, Monday through Friday, with duties including monitoring, safety, and related administrative tasks.

The ideal candidate will have strong written communication, ability to work with individuals facing mental illness or substance

Qualifications

• Bachelor’s degree in Human Services or related field preferred.
• CPR/First Aid Certification must be acquired and maintained once employed.
• Ability to prepare written reports and maintain documentation.

Responsibilities

• Monitor residents to ensure safety, program rules, and housing goals are followed.
• Assist residents and work with Case Managers to support Individual Housing Plans.
• Maintain incident and sign-in/out logs, and document events.
• Collect data using HMIS and conduct rounds for security and safety.

Skills

Mental-health awareness

Written reports

Program monitoring

Safety & security

Bilingual English/Spanish (preferred)

Good judgement

Interpersonal & organizational skills

Reliable and dependable

Driver's license

Education

Bachelor’s degree in Human Services or related field

CPR/First Aid Certification

Tools

HMIS databases

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

25 - RPC Full Time RPC, Arlington, VA, US

2 days ago Requisition ID: 1140

Position Summary

The Shelter Monitor is responsible for monitoring the activities of residents of the shelter/center and to ensure compliance with program rules and expectations. This position is also responsible for ensuring the safety of residents and the security and sanitation of the program. The Shelter Monitor reports to the Shelter Director.

The Shelter Monitor will provide direct program support to residents and work collaboratively with Case Managers to help ensure successful completion of Individual Housing Plan (IHP).

Candidates must have evening availability for the required schedule of M-F; 5:00 pm - 1:00 am. Only this shift is available.

Key Responsibilities

• Ensure a safe, secure, and efficient facility and program 24 hours a day.
• Ensure safety of residents and staff in fire and other emergencies.
• Ensure resident compliance with agency policy and rules.
• Encourage the residents’ successful move to stable housing.
• Ensure a safe and manageable living environment for shelter residents.
• Monitor residential areas, be visible, and continuously interact with shelter residents.
• Assist residents within limits in processing issues and problem-solving.
• Monitor medication and consumption log in accordance with the medication policy of the program.
• Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior, and service planning.
• Check for contraband in facility through general observation, room or package/purse searches per the search, contraband, and weapons protocols.
• Follow breathalyzer/urinalysis policy as necessary-
• Supervise program activities and other programming for residents.
• Attend staff meetings and trainings as directed.
• Maintain visitor protocol and follow daily log procedures.
• Follow appropriate critical incident protocol and accompanying documentation.
• Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports.
• Maintain resident sign-in/out log as well as all other logbooks and records.
• Collect data using the HMIS database.
• Conduct periodic inspections of the facility and grounds through periodic rounds or CCTV monitoring to ensure security of facility.
• Enforce periodic fire drills and perform other safety duties as directed to ensure safety of residents, including implementing emergency evacuation protocol.
• Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public.
• Receive, account for and secure all donations received during the shift, as well as provide donation receipts to donors upon request.
• All other duties and projects as assigned.

Supervisory Responsibilities

• None.

Qualifications and Skills

• Ability to work with persons with serious mental illness and/or substance addiction.
• Ability to prepare written reports.
• Ability to monitor and direct program activities efficiently.
• Ability to consistently ensure the safety and security of program operations.
• Proficient knowledge of Microsoft Word, Excel, and similar software.
• Proficient knowledge of Homeless Management Information System databases.
• Ability to communicate in both Spanish and English preferred.
• Demonstrated ability to exercise good judgement.
• Consistently treat all clients and staff with respect.
• Excellent written and verbal communication skills.
• Excellent interpersonal and organizational skills.
• Reliable and dependable and able to handle multiple tasks and deadlines,
• Valid driver’s license.

Experience and Education Requirements

• Bachelor’s degree in Human Services or related field preferred.
• Minimum 2 years’ experience in community based social services or other related experience working with homeless adults, mentally ill, and/or substance abusers.
• CPR/First Aid Certification must be acquired and maintained once employed.

Physical Requirements

• Work is performed in a shelter.
• Must be able to lift a minimum of 30 pounds.
• Work is subject to frequent interruption.
• Subject to work flexible hours that may include weekends, overnights, evenings, and holidays.

Subject to work in a variety of weather conditions.

The hours needed for this role are: 5:00 pm - 1:00 am Monday - Friday.