Monitor (IM4Q)

CP01 Chatham University; United States; Hybrid; USD 17,000 - 24,000; Part time

Benefits offered by this job

Flexible scheduling

Hybrid work arrangement

Job summary

Chatham University invites applications for the Monitor/Field Interviewer position within the Independent Monitoring for Quality (IM4Q) Program. This is a part-time, hybrid role that offers flexible scheduling and is ideally suited for individuals who can commit to working 12–25 hours per week.

The IM4Q Program is a statewide initiative supported by the Pennsylvania Office of Developmental Programs (ODP) and aims to enhance the quality of life for individuals with IDD in Allegheny, Beaver,

Qualifications

• High school diploma required; two years of post-secondary education preferred.
• Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams), Zoom, Dropbox, and other web-based tools.
• Reliable internet access and a personal computer or mobile device.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, listening, and observational skills.
• High emotional intelligence and the ability to interpret social cues.
• Ability to work collaboratively with a diverse range of individuals.
• Commitment to diversity, equity, and inclusion.
• Discretion and sound judgment in handling sensitive information.

Responsibilities

• Review pre-survey and demographic materials in preparation for interviews.
• Conduct structured interviews using standardized IM4Q protocols.
• Accurately document interview responses and observations.
• Communicate effectively in both oral and written formats.
• Demonstrate empathy, respect, and cultural humility in all interactions.
• Maintain strict confidentiality and adhere to safety and ethical standards.

Skills

Interpersonal skills

Listening skills

Observational skills

Emotional intelligence

Discretion

Cultural humility

Collaboration

Microsoft Office 365

Zoom

Dropbox

Reliability

Education

High school diploma

Two years post-secondary education preferred

Tools

Microsoft Office 365

Zoom

Dropbox

Outlook

Job description

Chatham University welcomes your interest in employment opportunities and encourages you to review open positions. Please note that Chatham does not accept unsolicited applications.

Monitor/Field Interviewer – Independent Monitoring for Quality (IM4Q) Program. Chatham University invites applications for the position of Monitor/Field Interviewer within the Independent Monitoring for Quality (IM4Q) Program. This is a part‑time, hybrid role that offers flexible scheduling and is ideally suited for individuals who can commit to working 12–25 hours per week. Work is available on a 9‑month schedule. The IM4Q Program is a statewide initiative supported by the Pennsylvania Office of Developmental Programs (ODP), aimed at enhancing the quality of life for individuals with intellectual and developmental disabilities (IDD).

As a Monitor/Field Interviewer, you will play a vital role in conducting interviews that assess the satisfaction and everyday life outcomes of individuals with IDD residing in Allegheny, Beaver, Greene, and Washington counties.

Key Responsibilities

• Review pre‑survey and demographic materials in preparation for interviews.
• Conduct structured interviews using standardized IM4Q protocols.
• Accurately document interview responses and observations.
• Communicate effectively in both oral and written formats.
• Demonstrate empathy, respect, and cultural humility in all interactions.
• Maintain strict confidentiality and adhere to safety and ethical standards.

Qualifications

• High school diploma required; two years of post‑secondary education preferred.
• Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams), Zoom, Dropbox, and other web‑based tools.
• Reliable internet access and a personal computer or mobile device.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, listening, and observational skills.
• High emotional intelligence and the ability to interpret social cues.
• Ability to work collaboratively with a diverse range of individuals.
• Commitment to diversity, equity, and inclusion.
• Discretion and sound judgment in handling sensitive information.

Salary Range: $15.00/hour.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law.

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.