Monitor District Quality

TEAM, Inc.; Green Cove Springs (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading services company in Green Cove Springs, Florida, is seeking a qualified Quality Assurance Specialist. This role involves ensuring compliance with quality management standards, maintaining customer satisfaction through various assessments, and providing necessary training to personnel. A high school diploma is required, and a bachelor’s degree in Business is preferred. Effective communication and proficiency in Microsoft Office tools are crucial for success in this position.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business or related field preferred.
• Five (5) or more years of relevant industry experience preferred.

Responsibilities

• Maintains a safe environment by adhering to safety standards.
• Implements and develops all aspects of the Quality Management System.
• Ensures customer satisfaction through analysis of customer data.
• Tracks and promotes resolution of customer issues.
• Performs District Supplier assessments to ensure compliance.
• Provides training to District personnel as necessary.

Skills

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in PowerPoint

Education

High school diploma or equivalent

Bachelor’s degree in Business or related field

Job description

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern.
• Adheres to and is a champion of TEAM’s Core Values.
• Implements, maintains and develops all aspects of the QMS to ensure continuous improvement throughout the assigned District.
• Performs District assessments on performance and reporting of the effectiveness of the QMS, and as applicable, compliance with customer, and/or industry related requirements (ISO9001, 10CFR50, etc.).
• Ensures the resolution of non-conformances, corrective actions, customer complaints and other issues, that are identified through the performance of these assessment actions.
• Plans and assists third-party (registrar) and customer assessments and District Internal Audits.
• Works with Regional Quality Specialist in developing and implementing corrective actions, performs follow-up work as needed to ensure that corrective actions are effective.
• Ensures customer satisfaction through the analysis and reporting of customer satisfaction data (i.e., customer surveys).
• Identifies, tracks and promotes the resolution of customer issues, providing guidance to District management and Corporate QA for such resolution.
• Performs District Supplier assessments in cooperation with Corporate QA to ensure compliance with the organization’s quality, technical, and purchasing requirements.
• Maintains a District approved supplier list (ASL) for “Commercial” suppliers (as applicable).
• Assists the District in creating control logs for equipment calibration and asset tracking.
• Assists in completion of annual management reviews, record retention and destruction policy, maintenance of controlled District documents.
• Tracks and monitors District qualifications and certification programs and personnel associated with the programs.
• Assists with contract review, planning, and scheduling.
• Maintains an awareness and understanding of all applicable regulations, codes, standards and specifications, as well as company policies and procedures communicating these requirements to affected branch personnel as necessary.
• Provides training (QMS, Receipt Inspection, etc.), as necessary to District personnel, including customers, to obtain program compliance, process efficiency and effectiveness, cooperation and morale.
• Acts as the liaison to Corporate and Regional Quality Assurance personnel.

Job Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business or related field preferred.
• Five (5) or more years of relevant industry experience preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint required.

Travel Requirements: 0% - 25%