Operations Manager

TEAM, Inc.; Tulsa (OK); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading operations management company in Tulsa is looking for an individual to manage various aspects of billable operations, ensuring safety compliance while facilitating technician growth. Candidates should have a high school diploma and significant industry experience, alongside proficiency in Microsoft Office. The position involves substantial interaction with customers and vendors, requiring excellent communication skills. Travel may be necessary, up to 50%. Competitive salary and benefits package provided.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Management or industry related field preferred.
• Five (5) plus years of industry-related experience.
• Proficiency in Microsoft Office products is essential.
• Willingness to travel up to 50%.

Responsibilities

• Manage billable operations including scheduling.
• Oversee safety incident investigations and resolutions.
• Coordinate material and equipment purchases to meet requirements.
• Evaluate technician utilization to improve profitability.

Skills

Microsoft Office proficiency

Customer relations

Communication

Conflict resolution

Safety adherence

Education

High school diploma or equivalent

Bachelor’s degree in Management or related field

Tools

Microsoft Dynamics AX

Job description

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM’s Core Values
• Supports and manages billable operations, including scheduling
• Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
• Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required
• Ensures all vendors have been properly vetted and classified as approved suppliers
• Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
• Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
• Coordinates material and equipment purchases/orders to meet customer requirements
• Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
• Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
• Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
• Evaluates crew mix to achieve maximum profitability
• Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
• Manages District fleet and fuel expenditures
• Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
• Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
• Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner
• Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in Management or industry related field preferred
• Five (5) plus years of industry related experience
• Proficiency in Microsoft Office products
• Travel requirement: up to 50%

Previous Management Experience Preferred

• Previous experience working in an ERP (Microsoft Dynamics AX) preferred