Monitor

Old Colony YMCA; Framingham, Northern (MA, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Old Colony YMCA in Framingham seeks a Monitor at the Framingham Community Justice Support Center. The role involves supervising clients, monitoring classes, and ensuring safety and compliance within the center.

You will collect urine screens, maintain logs, transport clients when needed, and document incidents. De-escalation skills and a patient, professional demeanor are essential for handling crisis situations and coordinating with management.

Qualifications

• Associate’s Degree or high school diploma with 4 years of related experience.
• Ability to exercise courtesy, respect, and professionalism in interactions with public and clients.
• Preferred understanding of de-escalation techniques.

Responsibilities

• Supervise and monitor clients in all phases of daily routines, including break periods.
• Monitor educational and clinical classes/groups.
• Take accurate attendance of all clients.
• Maintain accurate communication log entries.
• Collection and documentation of urine screens.
• Provide client transportation to/from the Center in program vehicle when necessary.
• Write incident reports and communicate concerns to program management.
• Attend and participate in scheduled meetings and trainings as directed.
• Prevent crisis situations from escalating by intervening and counseling clients.
• Provide support and assistance in any crisis situation.

Skills

Interpersonal communication

De-escalation techniques

Customer service

Education

Associate’s Degree

High School Diploma

Job description

Job Description

This position will report to the Framingham Community Justice Support Center located Framingham, MA. which is a community-based facility serving adult clients on probation and parole with a history of criminal behavior and addiction.

The Monitor is responsible and accountable for monitoring clients and for maintaining a safe and secure environment for both staff and clients. She will ensure that clients enter and exit the Center in an appropriate manner and remain in assigned areas. She will be responsible for monitoring and collecting urine drug screens from gender specific clients.

Job Function:

• Supervise and monitor clients in all phases of daily routines including break periods.
• Monitor all educational and clinical classes/groups
• Take accurate attendance of all clients.
• Maintain accurate communication log entries.
• Collection and documentation of urine screens
• Provide client transportation to/from the Center in program vehicle when necessary
• Write incident reports as needed and communicate concerns to program management
• Attend and participate in all scheduled meetings and trainings as directed.
• Prevent crisis situations from escalating by intervening and counseling clients.
• Provide support and assistance in any crisis situation.

Location(s)

298 Howard Street suite 100, Framingham , Massachusetts 01702 , United States

Requirements

Required: Associate’s Degree from an accredited college or university; or high school diploma and minimum of four (4) years of experience in social service, security, or related field. Demonstrated ability to exercise courtesy, respect, and professionalism in interpersonal communication with public and clients.

Preferred: Understanding of de-escalation techniques.

Branch / Program

County Community Correction Centers - Framingham

Pay Range

$16.00 - $22.60 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to \"Pay Transparency Law\"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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