Monarch Rewards Host

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

401K retirement plan

Paid vacation

Education reimbursement

Weekly prizes

Career development

Free daily meal

Internal advancement

Job summary

Golden Road Motor Inn DBA Atlantis Casino Resort Spa is seeking a Monarch Rewards Host to join its team in Reno, Nevada. This position is perfect for individuals looking to start a career in customer service within the vibrant hospitality and gaming environment.

The ideal candidate will have strong communication and persuasion skills, assist guests in unlocking rewards, and promote casino amenities while maintaining a friendly demeanor.

Qualifications

• Must be at least 21 years old.
• Nevada Gaming Registration required.
• Able to read and input guest information.

Responsibilities

• Welcome guests and enroll them in Monarch Rewards.
• Interact positively with guests on the casino floor.
• Promote casino promotions and events.

Skills

Customer service

Communication skills

Persuasion skills

Team player

Flexibility

Tools

Casino patron system

Basic math skills

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Overview:

Looking for a fun, fast-paced entry-level role in customer service? Join our Monarch Rewards team and be at the heart of the action! As a Monarch Rewards Host, you’ll be the friendly face of Atlantis, welcoming guests, making connections, and spreading excitement throughout the casino floor. Deliver top-tier guest service with a positive attitude while helping players unlock amazing rewards through our Monarch Rewards program! No experience? No problem! This is the perfect entry-level role to build your skills and grow in the exciting world of hospitality and gaming.

Responsibilities:

Keeps a steady and pro-active business demeanor with enticement for casino guests to enroll in the club. Standing and walking for long periods of time is expected and normal for this position. Interacts with guests on a daily basis within the casino and from behind the Club desk in a positive and professional manner. Getting to know our guests and using their name at all times possible is highly encouraged. Be knowledgeable of and promote casino promotions, special events and amenities to casino guests. Monarch Rewards desk coverage includes opening of club accounts, providing specific information on casino, resort property as well as general information on the Reno area, answering questions, handing issues with increased escalation and informing Team Leadership, answering phones and periodic assistance with promotions and slots tournaments. Other duties as assigned my management. While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

Must be at least 21 years old. Nevada Gaming Registration Required. Computer usage, proficient typing, spelling and basic math. Able to read and input guest information in casino patron system including driver’s license, state ID, passport or military ID. Flexibility and adaptability within a fast-paced working environment with concurrent multiple responsibilities, promotions and special events. Ability to give 100% effort in the communication of the benefits and rewards of Monarch Rewards membership using persuasion skills and motivated enthusiasm. Ability to be consistently successful on the casino floor with enrollment goals resulting in the acquisition of Monarch Rewards members. Ability to be responsible and productive without immediate and direct supervision while spending quality time on the casino floor helping team reach and surpass goals. Ability to be consistently friendly, courteous and smiling with all casino resort guests and fellow company team members. Ability to stay current on casino promotions, special events and amenities with the ability to find and communicate information when necessary. When necessary the ability to seek assistance and guidance from Team Leadership as it applies to the communication of information and providing excellent guest service. Ability to be a team player and recognize the importance of helping the team succeed for the benefit of the company as it relates to successful individual performance. ***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. *** Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.

Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation Holiday Pay
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture.

Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award‑winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse.

Our team members thrive in a company that leads in environmental stewardship - being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work - it's a place to grow, be inspired, and make a lasting impact.