Ford Service Manager: Lead a High-Performance Service Team

AutomotoSocial Group; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Krieger Ford in Columbus, OH is seeking an experienced Ford Service Manager to oversee the Service Department, lead a skilled team of Advisors and Technicians, and drive efficiency, profitability, and exceptional customer service. This role requires deep knowledge of Ford service operations, warranty requirements, and dealership standards.

The ideal candidate will guide daily operations and collaborate with Parts and Sales leadership.

Responsibilities

• Lead, coach, and develop Service Advisors and Technicians
• Manage department profitability, productivity, efficiency, and gross profit
• Monitor CSI and other key performance indicators
• Establish clear expectations and accountability throughout the department
• Ensure compliance with Ford policies, warranty requirements, service programs, and dealership standards
• Oversee repair orders, workflow, warranty processes, and daily service operations
• Manage customer concerns and escalated situations professionally
• Recruit, train, develop, and retain qualified service employees
• Maintain a safe, organized, professional, and customer focused department
• Work closely with Parts, Sales, and dealership leadership

Job description

Krieger Ford in Columbus, OH is seeking an experienced Ford Service Manager to oversee the Service Department, lead a skilled team of Advisors and Technicians, and drive efficiency, profitability, and exceptional customer service. This role requires deep knowledge of Ford service operations, warranty requirements, and dealership standards.

The ideal candidate will guide daily operations and collaborate with Parts and Sales leadership.