Auto Service Director — Lead, Grow & Elevate Service

Fremont Ford; California (MO); On-site; USD 55,800 - 111,600; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid time off and vacation

Life insurance w/AD&D Feature

Growth opportunities

Paid Training

Employee vehicle purchase plans

Employee Assistance Program

Worldwide Travel Assistance

Commuter Benefit

Health Reimbursement Account

Discounts on products and services

Above average industry pay

Job summary

Fremont Ford in California is seeking an experienced Service Manager to oversee the Service Department. The ideal candidate will have at least 5 years of automotive service management experience, a strong focus on customer service, and a clean driver’s license. Key responsibilities include managing repair orders, assisting customers, conducting team meetings, and maintaining high customer satisfaction levels. The position offers competitive pay, benefits, and growth opportunities within a family-owned environment.

Qualifications

• Prior experience as a Service Manager is required.
• Automotive Service Management / Dealership: 5 years.
• Strong focus on providing excellent customer service.
• Clean and valid Driver's License.

Responsibilities

• Responsible for Service Department gross profit management.
• Manage open repair orders and prioritizing tasks.
• Assist customers in servicing and repairing needs.
• Conduct weekly department meetings.
• Ensure high customer satisfaction and performance.
• Create departmental goals and objectives.

Skills

Customer service

Automotive service management

Team management

Education

High school diploma

Job description

Fremont Ford in California is seeking an experienced Service Manager to oversee the Service Department. The ideal candidate will have at least 5 years of automotive service management experience, a strong focus on customer service, and a clean driver’s license. Key responsibilities include managing repair orders, assisting customers, conducting team meetings, and maintaining high customer satisfaction levels. The position offers competitive pay, benefits, and growth opportunities within a family-owned environment.