Momentum (ERP) User Support Specialist

North Rock Consulting; Arlington (VA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented Momentum User Support Specialist to provide exceptional end-user support for a major ERP implementation program. This role involves troubleshooting, user engagement, and training support, requiring a strong understanding of financial systems and business processes. The ideal candidate will excel in communication, problem-solving, and analytical skills while being a self-starter in a dynamic environment. Join a forward-thinking team where your contributions will directly impact user satisfaction and system functionality, making a significant difference in the success of the project.

Qualifications

• 3+ years of Momentum User Support experience required.
• Strong understanding of financial processes and system functionalities.

Responsibilities

• Serve as the primary point of contact for Momentum end-user support.
• Develop content for and lead monthly knowledge sessions.

Skills

Momentum User Support

Analytical Skills

Communication Skills

Problem Solving

Attention to Detail

Education

Undergraduate degree in related field

Tools

Microsoft Office

PowerPoint

SharePoint

Excel

Job description

North Rock Consulting is looking for a Momentum (ERP) User Support Specialist in Arlington, VA.
This local job opportunity with ID 3102267937 is live since 2025-03-08 02:12:57.

Engagement: Federal Agency's Financial and Acquisition Modernization Program

Role: Momentum Business Analyst (User Community Support)

Project Location: 100% Remote, Washington D.C. area preferred

Important:

Candidates must be a US Citizen and able to obtain a government clearance.

Important: Candidate must have at least 3 years of Momentum User Support Experience.

Description of Role:

The detail-oriented customer-focused Momentum (an ERP Solution) Business Analyst provides end-user support, user engagement, and sustainment training support for a large ERP Implementation Program. This role requires a strong understanding of Momentum acquisition and financial systems and business processes to support end users effectively.

Responsibilities:

• Serve as the primary point of contact for Momentum end-user support, troubleshooting issues, identifying solutions, communicating guidance to end users, and escalating complex issues to Tier teams as needed.
• Develop content for and lead a monthly knowledge session to provide system updates, best practices, and address common questions for new and existing end users.
• Create or maintain Momentum user guides, FAQs, and training materials for end users.
• Identify patterns in user issues and recommend system enhancements or training opportunities.
• Document user inquiries, resolutions, and known issues to maintain a comprehensive client knowledge base.
• Collaborate with other stakeholders to resolve system related issues and ensure a fully functioning system.
• Maintain up to date knowledge of Momentum system updates and changes, ensuring accurate and timely information to end users.

Required Qualifications and Skills:

• Undergraduate degree in related field (Computer Science, Information Systems, etc.).
• 3+ years of Momentum Financial and Acquisition end user client/customer support.
• 3 to 5 years of management consulting in the federal space.
• Experience supporting ERP end users in post-ERP implementation and O&M support.
• Strong understanding of financial processes and system functionalities within Momentum.
• Experience developing highly effective materials and work products for Momentum end users (PPT decks, User Guides, SOPs, etc.).
• Extensive experience developing and presenting materials to end users and government leads.
• Strong written and verbal communications skills to support business writing, professional correspondence, and meeting facilitation with a diverse group of clients.
• Strong PowerPoint skills - creating slides that accurately convey messaging using unique design features.
• Strong Microsoft Office capabilities including PowerPoint, Excel, SharePoint, and Word.
• Strong analytical skills.
• Attention to detail and ability to exhibit flexibility and adaptability in a fast-paced environment as priorities change.
• Must be a self-starter, problem solver, and deadline driven.
• Must be able to obtain a government clearance.