Hybrid Customer Service Support Specialist

Davita Inc.; Tempe (AZ); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Davita Inc. seeks a Customer Service Support Specialist Jr. in Tempe, AZ. This role involves providing exceptional customer service and technical support, handling calls, and navigating benefits and ACA processes. Ideal candidates should possess strong communication skills and a background in customer service or call centers. Benefits include medical coverage, 401(k), and more.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 6+ months of call center experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Handle 18-20 inbound and outbound calls daily.
• Follow Open Enrollment and ACA processes.
• Lead virtual meetings for WFN configuration changes.

Skills

Customer service

Communication

Technical aptitude

Typing proficiency

Time management

Education

High School Diploma

Bachelor's degree

Job description

Join our team as a Customer Service Support Specialist Jr. and become a key player in delivering exceptional customer service and technical support. This role is ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about helping clients navigate benefits, payroll, and ACA processes.
Key Responsibilities

* Handle 18-20 inbound and outbound calls daily, providing support and guidance to clients.
* Follow Open Enrollment and ACA processes.
* Lead virtual meetings to assist clients with WFN configuration changes.
* Troubleshoot benefit, carrier connection, and ACA issues.
* Coordinate with clients and insurance brokers to clarify benefit plan changes.
* Collect and manage data for Carrier Connection templates.
* Ensure accurate payroll updates and ACA form approvals.
* Support internal projects and small payroll initiatives.
Required Skills

* Strong customer service, communication, and writing skills
* Technical aptitude and troubleshooting ability
* Typing proficiency and case management experience
* Ability to multitask and manage time effectively
* Team-oriented with an ownership mindset Preferred
Qualifications

* 6+ months of call center experience
* High School Diploma
* Bilingual in Spanish Preferred
* Bachelor's degree Preferred
*Pay and Benefits*
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Tempe,AZ.
*Application Deadline*
This position is anticipated to close on Jun 30, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.