Customer Service Support Specialist

Davita Inc.; Tempe (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare technology is seeking a Service Support Specialist Jr. in Tempe, AZ. In this hybrid role, you will assist clients with benefits administration, troubleshoot technical issues, and enhance their experience during critical processes like Open Enrollment. If you have strong customer service skills and a passion for problem-solving, you may be the perfect fit!

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service and communication skills.
• Experience in a call center or fast-paced customer-facing role.
• Comfort with technical troubleshooting and learning new software.

Responsibilities

• Handle inbound and outbound calls to assist clients with benefits.
• Lead virtual meetings to guide clients through system updates.
• Troubleshoot issues related to Benefits and ACA filings.

Skills

Customer service

Communication skills

Technical troubleshooting

Organizational skills

Education

Bachelor's degree

Tools

Adobe Creative Suite

Job description

Are you passionate about helping others, solving problems, and making complex processes feel simple? Do you thrive in a fast-paced, tech-forward environment where your communication skills and attention to detail truly shine?
We're looking for a Service Support Specialist Jr. to join our dynamic team and support clients through critical processes like Open Enrollment and ACA compliance. If you're a natural problem-solver with a customer-first mindset, we want to hear from you!
What You'll Do As a Service Support Specialist Jr., you'll be the voice of support for our clients-guiding them through benefits administration, troubleshooting technical issues, and ensuring their systems are set up for success. Your day-to-day will include:

* Handling inbound and outbound calls (18-20/day) to assist clients with benefits, payroll, and ACA-related questions.
* Leading virtual meetings to walk clients through system updates and configuration changes.
* Troubleshooting issues related to Benefits, Carrier Connections, and ACA filings, and following up until resolution.
* Collaborating with clients, insurance brokers, and internal teams to ensure accurate data transmission and compliance.
* Supporting clients through Open Enrollment and ACA form reviews (1095-C and 1094-C).
* Assisting with internal projects and gaining hands-on experience with payroll systems.
What You Bring We're looking for someone who's not just great on the phone-but also organized, tech-savvy, and eager to learn. Here's what makes a great fit:
*Must-Haves:*
* Strong customer service and communication skills (written and verbal)
* Ability to multi-task and manage time effectively
* Comfort with technical troubleshooting and learning new software
* Professionalism and a client-first attitude
* Experience in a call center or fast-paced customer-facing role
*Bonus Points For:*
* Bilingual in Spanish
* Bachelor's degree
* Experience in benefits, payroll, or consulting
* Familiarity with tools like Adobe Creative Suite, editing software, or coding platforms
* Project management or case management experience
Why You'll Love It Here
* No note-taking stress - our AI system captures call notes for you!
* Work with a collaborative, supportive team that values your growth.
* Gain exposure to industry-leading platforms and processes.
* Make a real impact by helping clients navigate important milestones.
Ready to Apply? If you're driven, detail-oriented, and ready to grow your career in a role that blends customer service with technical know-how, we'd love to meet you.
*Pay and Benefits*
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Tempe,AZ.
*Application Deadline*
This position is anticipated to close on Jun 28, 2025.
h4>About TEKsystems:


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.