Modern Workplace IT Support Specialist

AccruePartners; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

AccruePartners in Charlotte seeks an experienced IT support professional to balance hands-on end-user assistance with process improvements across Windows, macOS, printers, and conferencing systems. You will troubleshoot and support Microsoft 365, Entra ID, Intune, Autopilot, Teams, SharePoint, and other cloud productivity tools while helping advance modern workplace initiatives for local and remote users.

Join a collaborative IT team that values clear communication, strong customer service, and

Qualifications

• 3+ years of experience supporting end-user technology within an enterprise or business environment.
• Strong experience supporting Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive.
• Experience with Entra ID, Active Directory, MFA, provisioning and access support.
• Exposure to endpoint management technologies such as Intune, Autopilot, Group Policy, or software deployment tools.
• Experience supporting Windows 10/11 environments in a managed enterprise setting.
• On-site presence with ability to support hybrid/remote users.

Responsibilities

• Provide hands-on support for desktops, laptops, mobile devices, printers, conferencing systems, VoIP/Teams Phone technologies, and end-user hardware/software issues.
• Troubleshoot and resolve Microsoft 365, Teams, SharePoint, OneDrive, Outlook, and cloud-based application issues for end users.
• Support endpoint management initiatives including device provisioning, patching, software deployment, compliance, encryption, and lifecycle refresh.
• Assist with Microsoft Entra ID, Active Directory, MFA, user account administration, access management, and identity-related support.
• Support Intune, Autopilot, Group Policy, endpoint security tools, and remote management technologies in a modern enterprise environment.
• Support both Windows and macOS devices while assisting users in hybrid and remote work environments.
• Assist with mobile device support including iPhones, iPads, Android devices, and mobile device management platforms.

Skills

End-user support

Microsoft 365

Customer service

Communication

Problem-solving

Tools

Intune

Entra ID

Autopilot

Group Policy

MFA

VPN

Active Directory

Teams

Job description

AccruePartners in Charlotte seeks an experienced IT support professional to balance hands-on end-user assistance with process improvements across Windows, macOS, printers, and conferencing systems. You will troubleshoot and support Microsoft 365, Entra ID, Intune, Autopilot, Teams, SharePoint, and other cloud productivity tools while helping advance modern workplace initiatives for local and remote users.

Join a collaborative IT team that values clear communication, strong customer service, and