Executive IT Support Specialist

Jobtailor

Charlotte (NC)

On-site

USD 65,000 - 95,000

Full time

5 days ago

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Job summary

Jobtailor in Charlotte, NC seeks an experienced IT support professional to deliver high-touch executive IT services. You will be the primary contact for executives, handle escalations, and ensure secure, smooth technology experiences across Windows, MacOS, and Microsoft 365.

The role requires 3–5+ years in IT support, strong collaboration skills, and a track record supporting senior leaders in hybrid environments.

Qualifications

3–5+ years of IT support, executive support, service desk, or desktop support experience.
Experience supporting senior executives, VIP customers, or leadership teams.
3+ years with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
3+ years with Windows 11 and macOS.
3+ years with mobile device management (iOS and Android).
3+ years with collaboration and conferencing technologies.
3+ years with IT service management platforms such as ServiceNow.
ITIL Foundation certification (valued).
Microsoft 365 certifications (valued).
Experience supporting hybrid work environments (valued).
Knowledge of endpoint management solutions such as Microsoft Intune (valued).
Experience in enterprise-level IT operations and support (valued).

Responsibilities

Provide personalized, high-touch technical support for executives, senior leaders, and key stakeholders.
Serve as the primary point of contact for executive technology issues, requests, and escalations.
Diagnose and resolve hardware, software, network, mobile device, and collaboration platform issues.
Coordinate executive onboarding, office moves, travel support, and technology setup.
Support Windows and macOS devices, mobile devices, peripherals, and conferencing technologies.
Troubleshoot Microsoft 365, Teams, Outlook, SharePoint, OneDrive, and related enterprise applications.
Support conference rooms, executive presentations, virtual meetings, and special events.
Maintain communication with customers throughout support requests and develop trusted executive relationships.
Identify opportunities to improve executive technology experiences.
Manage incidents and service requests through ITSM processes.
Document, track, prioritize, and resolve support tickets and executive escalations.
Create and maintain knowledge articles and support documentation.
Adhere to security, privacy, and compliance policies.
Support endpoint security, software updates, and compliance initiatives.
Promote cybersecurity awareness and best practices.