Mobility Support Team Member

Aires; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Aires, a leader in relocation management, is hiring an entry‑level Mobility Support Team Member for the Pittsburgh, PA office. You will support operations, perform data entry, collect backups, and review reports to drive end‑to‑end relocation processes.

This role requires a High School Diploma/GED (Associate's preferred) and at least 6 months in customer service, with relocation experience preferred. A hybrid work environment and strong team culture are offered.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Minimum 6 months of customer service experience.
• Minimum 6 months of relocation industry experience preferred.

Responsibilities

• Updates internal systems with household goods/temporary housing/family services results and other required documentation.
• Participates in required training initiatives to learn systems and processes.
• Monitors and reviews reports to ensure processing efficiency and accuracy.
• Help to train on the training modules for other support team members and Mobility Specialists.
• Pursues partner invoices to ensure timely billing.

Skills

Customer service

Administrative skills

Multitasking

Policy adherence

Team oriented

Client focus

Care and urgency

Education

High School Diploma/GED

Associate's Degree

Tools

MS Office

Proprietary software

Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Mobility Support Team Member local to the Aires Pittsburgh, PA office.

This exciting entry-level opportunity is in a high growth environment where you will utilize your experience to provide general support to the operations team by completing data entry, backup collection, and reporting review to support the end-to-end relocation process.

Position Responsibilities:

• Updates internal systems with household goods/temporary housing/family services results and other required documentation.
• Participates in required training initiatives to learn systems and processes.
• Monitors and reviews reports to ensure processing efficiency and accuracy.
• Help to train on the training modules for other support team members and Mobility Specialists.
• Pursues partner invoices to ensure timely billing.

Required Qualifications:

• High School Diploma/GED required, Associate's Degree preferred
• Minimum of 6 months of customer service experience
• Minimum of 6 months of relocation industry experience preferred

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at [e-mail].