Client Mobility Solutions Specialist

Aires; California (MO); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Child care support

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A leading relocation management firm is hiring a Client Mobility Solutions Specialist to provide support in client HR mobility programs. Candidates should have at least 5 years of customer service experience within the relocation industry, preferably with a certification like CRP or GMS. This role offers a hybrid work environment and attractive benefits, including medical insurance and 401(k) plans.

Qualifications

• Minimum of 5 years relevant customer service experience within the relocation industry.
• Certified Relocation Professional (CRP), preferred.
• Global Mobility Specialist (GMS), preferred.
• Must be willing to work Mountain or Pacific Time hours.

Responsibilities

• Handles transferee requests and facilitates issue resolution.
• Supports the client HR Business Partners with mobility program administration.
• Acts as the primary point of contact for mobility-related inquiries.
• Provides clear policy consultation and move information to relocating transferees.
• Collaborates with HRBPs to create a seamless mobility experience.

Skills

Verbal and written communication skills

Decision-making ability

Analytical and problem-solving skills

Organizational and time management skills

Attention to detail

Education

GED/High School Diploma

Associate or Bachelor’s Degree

Job description

Overview

Join to apply for the Client Mobility Solutions Specialist role at Aires. Aires (www.aires.com) provides relocation management services for over 40 years and is a recognized leader in delivering high quality relocation and assignment management to leading corporations.

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A competitive compensation, a high internal promotion rate and a full benefits package including a 401K match
• Hybrid/remote work environment based on location

An excellent career opportunity is currently available for a Client Mobility Solutions Specialist local to Aires West Coast region.

This exciting opportunity is in a high growth environment where you will utilize your experience to support the client HR Business Partners with the administration of their mobility program via Aires.

Position Responsibilities

• Handles transferee requests and facilitates issue resolution.
• Supports the client HR Business Partners with mobility program administration.
• Acts as the primary point of contact for mobility-related tickets and inquiries under mobility team member guidance.
• Provides clear and timely policy consultation and move information to relocating transferees.
• Collaborates with HRBPs to create a seamless mobility experience.
• Creates and maintains documentations, guides, and resources related to the mobility process.
• Ensures that all up-to-date information is accessible to transferees and internal stakeholders.
• Attends client meetings via video conferences, as applicable.
• Contributes to process and efficiency improvements.
• Assists in data collection and reporting.
• Leverages client internal technology & equipment to service transferees and support the mobility team.

Qualifications

• GED/High School Diploma, required. Associate or Bachelor’s Degree, preferred.
• Minimum of 5 years relevant customer service experience within the relocation industry
• Certified Relocation Profession (CRP), preferred
• Global Mobility Specialist (GMS), preferred
• Must be willing to work Mountain or Pacific Time hours

Additional Qualifications

• Exceptional verbal and written communication skills
• Strong decision-making ability using business facts and good judgment
• Strong analytical and problem-solving skills
• Self-motivated with strong organizational and time management skills, with the ability to meet deadlines and manage changing requirements
• Understands accountability level, including responsibility to deliver results
• Recognizes opportunities and initiates actions to capitalize on them. Looks for ways to make an impact
• Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on organization
• Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Human Resources Services

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Child care support
• Paid maternity leave
• Paid paternity leave
• Disability insurance

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American International Relocation Solutions, LLC. is an equal opportunity employer. If you are interested in applying for this opportunity and require special assistance or accommodation to apply, please contact [e-mail].