Mobility Support Specialist - 1st Line Help Desk (InOffice)

Calero; Waverly (IA); On-site; USD 20,000 - 29,000; Full time

Job summary

Calero, the leading technology expense management solution for complex enterprises, is seeking a Mobility Support Specialist for full-time work in Waverly, IA. You will provide 1st and 2nd line mobile device support for corporate end-users and coordinate with vendors globally.

This in-office role requires handling tickets, maintaining service quality, and continuous product training to stay current with offerings. Strong customer service and collaboration skills are essential.

Qualifications

• Associate degree or equivalent experience required.
• Proficient in Microsoft 365 (Word, Excel, Teams and Outlook).
• Help desk or customer service experience preferred.

Responsibilities

• Provide 1st line support to ensure tickets are answered and processed within SLA.
• Resolve and supply updates to customers on incidents and tickets.
• Maintain a high quality of service.
• Partner with the Service Operations Team.
• Handle customer phone/chat and emails.
• Continually train in new products to ensure top-level support.

Skills

Customer focus

Attention to detail

Analytical thinking

Multitasking

Deadline orientation

Verbal and written communication

Ethics and integrity

Collaboration

Education

Associate degree or equivalent experience

Tools

Microsoft 365

Zendesk

Job description

Calero, the leading technology expense management solution for complex enterprises, is seeking a Mobility Support Specialist for full-time work in Waverly, IA. You will provide 1st and 2nd line mobile device support for corporate end-users and coordinate with vendors globally.

This in-office role requires handling tickets, maintaining service quality, and continuous product training to stay current with offerings. Strong customer service and collaboration skills are essential.