Mobility & Device Support Pro (Hybrid)

TELESOFT LLC DBA CALERO; Phoenix (AZ); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Calero, the leading technology expense management solution for complex enterprises, is seeking a Mobility Support Specialist to join its Managed Mobility Services team in Phoenix. This full-time role provides 1st line, and when needed 2nd line, support for end-users on mobility services, device procurement, SIMs, and related tickets via calls and chats.

The ideal candidate delivers high-quality customer service, can navigate multiple guides and ticketing systems, and thrives in a fast-paced,

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• Experience in mobile device/service support or help desk environment.
• Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
• Experience navigating multiple guides and applications to handle tickets.

Responsibilities

• Provide 1st line support to end-users through calls, chats, and tickets.
• Respond to customer inquiries and resolve within the SLA.
• Update required ticketing systems continuously.
• Maintain a high quality of service and customer satisfaction.
• Partner with the Service Operations Team to ensure accuracy.
• Escalate issues that cannot be resolved within SLAs.

Skills

Customer service

Microsoft Office

Ticketing systems

Multi-channel support

Education

Bachelor's degree preferred

High school diploma or equivalent

Tools

Ticketing software

Job description

Calero, the leading technology expense management solution for complex enterprises, is seeking a Mobility Support Specialist to join its Managed Mobility Services team in Phoenix. This full-time role provides 1st line, and when needed 2nd line, support for end-users on mobility services, device procurement, SIMs, and related tickets via calls and chats.

The ideal candidate delivers high-quality customer service, can navigate multiple guides and ticketing systems, and thrives in a fast-paced,