Mobility Specialist

Aires; Mill Plain (CT); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

401K match

Job summary

Aires is seeking a Mobility Specialist to support corporate transferees and families through the relocation process from our Danbury, CT office. The role emphasizes excellent customer service and coordination of services across departments.

You will counsel on benefits, coordinate household & family services, and assist with expense reporting, while collaborating with internal teams and participating in ongoing training to remain proficient with systems and processes.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's preferred.
• 1–2 years of customer service experience via phone and email, preferably in relocation.
• Strong organizational and administrative skills; ability to follow policies and procedures.

Responsibilities

• Counsels transferees on policy benefits.
• Coordinates household goods and family services.
• Counsels and assists transferees with expense submissions.
• Collaborates with internal teams to ensure timely service delivery.
• Participates in ongoing training to stay current on systems and processes.

Skills

Customer service

Phone & email support

Multitasking

MS Office

Policies & procedures

Teamwork

Adaptability

Core values alignment

Education

High School Diploma/GED

Associate's degree

Bachelor's degree

Tools

MS Office

Proprietary software

Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for aMobility Specialist local to the Aires Danbury, CT office.

This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.

Position Responsibilities:

• Counsels transferees on policy benefits.
• Coordinates household goods services and family services.
• Counsels and assists transferees with expense submission.
• Collaborates with internal teams to ensure services are delivered accurately and timely.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications:

• High School Diploma/GED required; Associate's or Bachelor's degree preferred
• 1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industry

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at [e-mail].