Mobility Specialist

Aires; Danbury (CT); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

401K match

Hybrid work environment

Job summary

Aires in Danbury, CT is seeking a Mobility Specialist to join our relocation management team. The role focuses on counseling transferees, coordinating household goods and family services, and assisting with expense submissions. This position supports a hybrid work environment at our Danbury office.

Candidates typically have 1–2 years of customer service experience and a High School Diploma or GED, with a preference for an Associate’s or Bachelor’s degree. Apply via [e-mail].

Qualifications

• High School Diploma/GED required; Associate’s or Bachelor’s degree preferred.
• 1-2 years of relevant customer service experience providing service via telephone and email, preferably in relocation.

Responsibilities

• Counsels transferees on policy benefits.
• Coordinates household goods services and family services.
• Counsels and assists transferees with expense submission.
• Collaborates with internal teams to ensure services are delivered accurately and timely.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Skills

Customer service

Administrative skills

Multitasking

Team oriented

Education

High School Diploma/GED

Associate/Bachelor preferred

Tools

MS Office

Proprietary software

Job description

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

An excellent career opportunity is currently available for a Mobility Specialist local to the Aires Danbury, CT office.

We Have…

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

Position Responsibilities

• Counsels transferees on policy benefits.
• Coordinates household goods services and family services.
• Counsels and assists transferees with expense submission.
• Collaborates with internal teams to ensure services are delivered accurately and timely.
• Participates in ongoing training initiatives to stay current on new systems and processes.

Required Qualifications

• High School Diploma/GED required; Associate’s or Bachelor’s degree preferred
• 1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industry

Additional Qualifications

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

American International Relocation Solutions, LLC. provides equal opportunity to all persons through policies and practices to recruit, hire, train, and promote, in all job classifications, based on merit and qualifications without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Aires will not discriminate against persons because of their disability, including disabled veterans. Aires is committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply, please contact us at [e-mail].